Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Tasks Include:
- Provide guests with menus.
- Greet guests and seat them at tables or in waiting areas.
- Receive and record patrons' dining reservations.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inform patrons of establishment specialties and features.
- Operate cash registers to accept payments for food and beverages.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
- Take and prepare to-go orders.
more »
The data sources for the information displayed here include: O*NET™; US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Projections Quick View:
Virginia: +26.1%
National: +15.1%
Education
High School Diploma
Job Zone:
Two: Some Preparation Needed
Income Range:
Mid Range ($28,000 - $35,999)
Median Earnings:
National
$27,720.00
State
$27,190.00
Regional
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Description
Career Cluster: | Hospitality & Tourism |
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Education
Required Level of Education
- High School Diploma - or the equivalent (for example, GED) = 62%
- Less than a High School Diploma = 31.86%
- Bachelor's Degree = 5.69%
- Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production) = 0.22%
- Some College Courses = 0.22%
Related Work Experience
- None = 34.66%
- Over 3 months, up to and including 6 months = 19.83%
- Up to and including 1 month = 13.86%
- Over 1 month, up to and including 3 months = 13.83%
- Over 6 months, up to and including 1 year = 13.36%
- Over 2 years, up to and including 4 years = 4.24%
- Over 1 year, up to and including 2 years = 0.22%
On-Site or In-Plant Training
- Up to and including 1 month = 80.12%
- Over 6 months, up to and including 1 year = 7.45%
- Over 1 month, up to and including 3 months = 5.69%
- Over 2 years, up to and including 4 years = 4.24%
- None = 2.50%
On-the-Job Training
- Anything beyond short demonstration, up to and including 1 month = 72.24%
- None or short demonstration = 13.59%
- Over 1 month, up to and including 3 months = 9.71%
- Over 2 years, up to and including 4 years = 4.24%
- Over 6 months, up to and including 1 year = 0.22%
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Tasks
Core Tasks Include:
- Provide guests with menus.
- Greet guests and seat them at tables or in waiting areas.
- Receive and record patrons' dining reservations.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inform patrons of establishment specialties and features.
- Operate cash registers to accept payments for food and beverages.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
- Take and prepare to-go orders.
- Assist other restaurant workers by serving food and beverages, or by bussing tables.
Supplemental Tasks Include:
- Direct patrons to coatrooms and waiting areas, such as lounges.
- Prepare cash receipts after establishments close, and make bank deposits.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Prepare staff work schedules.
- Order or requisition supplies and equipment for tables and serving stations.
- Hire, train, and supervise food and beverage service staff.
- Plan parties or other special events and services.
- Confer with other staff to help plan establishments' menus.
- Perform marketing and advertising services.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Tools and Technology
Tools Include:
- Calculators or accessories (Calculators)
- Carbonated beverage dispenser (Carbonated beverage dispensers)
- Cash registers
- Commercial use coffee or iced tea makers (Commercial coffeemakers)
- Desktop computers
- Ice dispensers (Ice-making machines)
- Non carbonated beverage dispenser (Juice dispensers)
- Special purpose telephones (Multi-line telephone systems)
- Personal computers
- Point of sale POS terminal (Point of sale POS computer terminals)
- Touch screen monitors
Technologies Include:
- Calendar and scheduling software
- iMagic Restaurant Reservation
- Data base user interface and query software
- Avenista software
- Data entry software
- GuestBridge Reserve
- OpenTable software
- Reservation software
- Point of sale POS software
- Point of sale POS software
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Knowledge
% | Subject | Description |
---|---|---|
88.50 | Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
70.25 | English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
68.00 | Food Production | Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. |
59.75 | Sales and Marketing | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
49.50 | Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Skills
% | Subject | Description |
---|---|---|
65.50 | Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
59.50 | Speaking | Talking to others to convey information effectively. |
56.25 | Service Orientation | Actively looking for ways to help people. |
56.25 | Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. |
50.00 | Coordination | Adjusting actions in relation to others' actions. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Abilities
% | Subject | Description |
---|---|---|
72.00 | Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
72.00 | Oral Expression | The ability to communicate information and ideas in speaking so others will understand. |
59.50 | Speech Clarity | The ability to speak clearly so others can understand you. |
59.50 | Speech Recognition | The ability to identify and understand the speech of another person. |
56.25 | Near Vision | The ability to see details at close range (within a few feet of the observer). |
50.00 | Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Work Activities
% | Subject | Description |
---|---|---|
77.50 | Performing for or Working Directly with the Public | Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
65.00 | Communicating with Supervisors, Peers, or Subordinates | Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
63.75 | Establishing and Maintaining Interpersonal Relationships | Developing constructive and cooperative working relationships with others, and maintaining them over time. |
63.50 | Identifying Objects, Actions, and Events | Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
61.00 | Getting Information | Observing, receiving, and otherwise obtaining information from all relevant sources. |
57.75 | Making Decisions and Solving Problems | Analyzing information and evaluating results to choose the best solution and solve problems. |
52.00 | Monitoring Processes, Materials, or Surroundings | Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
50.75 | Resolving Conflicts and Negotiating with Others | Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Work Styles
% | Subject | Description |
---|---|---|
81.75 | Cooperation | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
77.50 | Stress Tolerance | Job requires accepting criticism and dealing calmly and effectively with high-stress situations. |
77.25 | Self-Control | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
75.00 | Dependability | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
72.50 | Social Orientation | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
72.00 | Adaptability/Flexibility | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
71.25 | Integrity | Job requires being honest and ethical. |
69.50 | Concern for Others | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
66.50 | Attention to Detail | Job requires being careful about detail and thorough in completing work tasks. |
63.75 | Initiative | Job requires a willingness to take on responsibilities and challenges. |
53.50 | Achievement/Effort | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
49.50 | Leadership | Job requires a willingness to lead, take charge, and offer opinions and direction. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Work Values
% | Subject | Description |
---|---|---|
66.67 | Relationships | Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Work Context
% | Subject | Description |
---|---|---|
95.60 | Contact With Others | How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
93.00 | Spend Time Standing | How much does this job require standing? |
91.60 | Work With Work Group or Team | How important is it to work with others in a group or team in this job? |
90.20 | Telephone | How often do you have telephone conversations in this job? |
89.40 | Face-to-Face Discussions | How often do you have to have face-to-face discussions with individuals or teams in this job? |
85.20 | Spend Time Walking and Running | How much does this job require walking and running? |
83.40 | Physical Proximity | To what extent does this job require the worker to perform job tasks in close physical proximity to other people? |
79.60 | Deal With Unpleasant or Angry People | How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? |
78.40 | Deal With External Customers | How important is it to work with external customers or the public in this job? |
77.00 | Indoors, Environmentally Controlled | How often does this job require working indoors in environmentally controlled conditions? |
75.80 | Coordinate or Lead Others | How important is it to coordinate or lead others in accomplishing work activities in this job? |
74.60 | Structured versus Unstructured Work | To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? |
74.60 | Frequency of Conflict Situations | How often are there conflict situations the employee has to face in this job? |
72.40 | Spend Time Making Repetitive Motions | How much does this job require making repetitive motions? |
70.00 | Importance of Being Exact or Accurate | How important is being very exact or highly accurate in performing this job? |
69.60 | Freedom to Make Decisions | How much decision making freedom, without supervision, does the job offer? |
68.60 | Frequency of Decision Making | How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? |
67.00 | Responsible for Others' Health and Safety | How much responsibility is there for the health and safety of others in this job? |
64.40 | Responsibility for Outcomes and Results | How responsible is the worker for work outcomes and results of other workers? |
63.60 | Importance of Repeating Same Tasks | How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? |
62.20 | Impact of Decisions on Co-workers or Company Results | What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? |
59.20 | Sounds, Noise Levels Are Distracting or Uncomfortable | How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable? |
57.20 | Public Speaking | How often do you have to perform public speaking in this job? |
55.80 | Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | How much does this job require using your hands to handle, control, or feel objects, tools or controls? |
53.20 | Exposed to Minor Burns, Cuts, Bites, or Stings | How often does this job require exposure to minor burns, cuts, bites, or stings? |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Job Zone Two: Some Preparation Needed
- Overall Experience
- Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
- Job Training
- Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
- Examples
- These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
- Education
- These occupations usually require a high school diploma.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Earnings Benefits*
Region | Entry Level | Median | Experienced |
---|---|---|---|
United States | $20,500.00 | $27,720.00 | $31,300.00 |
Virginia | $22,880.00 | $27,190.00 | $28,650.00 |
Region | Entry Level | Median | Experienced |
Alexandria/Arlington | No Data | No Data | No Data |
Bay Consortium | $24,960.61 | $29,394.38 | $33,245.97 |
Capital Region Workforce Partnership | $23,914.36 | $24,381.57 | $29,574.16 |
Central VA/Region2000 | $23,914.36 | $23,914.36 | $27,642.61 |
Crater Area | $23,914.36 | $24,284.36 | $28,898.95 |
Greater Peninsula | $23,914.36 | $24,186.11 | $28,461.01 |
Hampton Roads | $23,914.36 | $24,372.16 | $28,505.96 |
New River/Mt. Rogers | $23,914.36 | $23,914.36 | $27,947.82 |
Northern Virginia | $27,163.91 | $29,536.53 | $34,443.78 |
Piedmont Workforce | $24,255.10 | $28,567.62 | $33,146.68 |
Shenandoah Valley | No Data | No Data | No Data |
South Central | No Data | No Data | No Data |
Southwestern Virginia | No Data | No Data | No Data |
West Piedmont | $23,914.36 | $23,914.36 | $27,458.66 |
Western Virginia | $23,914.36 | $23,914.36 | $28,735.90 |
* Earnings Calculations:
Regional Earnings:
Entry = Annual mean of the lower 1/3 wage distribution;
Experienced = Annual mean of the upper 2/3 wage distribution.
National and State Earnings:
Entry = Annual 10th percentile wage;
Experienced = Annual 75th percentile wage.
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Employment Projections
Current | Projected | % Change | |
---|---|---|---|
United States | 347,700 | 400,300 | +15.1% |
Virginia | 7,942 | 10,018 | +26.1% |
Region | Current* | Projected | % Change |
Alexandria/Arlington | No Data | No Data | No Data |
Bay Consortium | No Data | No Data | No Data |
Capital Region Workforce Partnership | No Data | No Data | No Data |
Central VA/Region2000 | No Data | No Data | No Data |
Crater Area | No Data | No Data | No Data |
Greater Peninsula | No Data | No Data | No Data |
Hampton Roads | No Data | No Data | No Data |
New River/Mt. Rogers | No Data | No Data | No Data |
Northern Virginia | No Data | No Data | No Data |
Piedmont Workforce | No Data | No Data | No Data |
Shenandoah Valley | No Data | No Data | No Data |
South Central | No Data | No Data | No Data |
Southwestern Virginia | No Data | No Data | No Data |
West Piedmont | No Data | No Data | No Data |
Western Virginia | No Data | No Data | No Data |
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Related Occupations
Related Occupations
The related occupations here have similar general capabilities and interests; career explorers may also be interested in the related occupations:- Waiters and Waitresses
- Dining Room and Cafeteria Attendants and Bartender Helpers
- Food Servers, Nonrestaurant
- Fast Food and Counter Workers
- Locker Room, Coatroom, and Dressing Room Attendants
- Baristas
- Hotel, Motel, and Resort Desk Clerks
- Bartenders
- Passenger Attendants
- Demonstrators and Product Promoters
- Food Service Managers
- Chefs and Head Cooks
- Cooks, Private Household
- Ushers, Lobby Attendants, and Ticket Takers
- First-Line Supervisors of Food Preparation and Serving Workers
- Food Preparation Workers
- Cooks, Short Order
- Concierges
- Cashiers
- Cooks, Institution and Cafeteria
Careers in Restaurants and Food/Beverage Services Pathway:
- Bakers
- Baristas
- Bartenders
- Chefs and Head Cooks
- Cooks, All Other
- Cooks, Fast Food
- Cooks, Institution and Cafeteria
- Cooks, Private Household
- Cooks, Restaurant
- Cooks, Short Order
- Dining Room and Cafeteria Attendants and Bartender Helpers
- Dishwashers
- Fast Food and Counter Workers
- First-Line Supervisors of Food Preparation and Serving Workers
- Food Preparation and Serving Related Workers, All Other
- Food Preparation Workers
- Food Servers, Nonrestaurant
- Food Service Managers
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Waiters and Waitresses
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
View Videos
CareerOneStop Video
View Video & Transcript on CareerOneStop
CareerOneStop Hospitality & Tourism Videos
Overview
Occupations
The data sources for the information displayed here include: New York State Department of Labor; New Jersey Department of Labor; California Occupational Information Coordinating Committee; CareerOneStop. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Proficiency Ratings
These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Titles
- Bar Host
- Bar Host/Hostess
- Bar Hostess
- Bartender
- Cashier
- Dining Room Host
- Dining Room Host/Hostess
- Dining Room Hostess
- Dining Room Supervisor
- Fountain Worker
- Greeter
- Hospitality Coordinator
- Host
- Host Coordinator
- Hostess
- Maitre D'
- Parlor Chaperone
- Party Host/Hostess
- Server
- Tearoom Host
- Tearoom Host/Hostess
- Tearoom Hostess
The data sources for the information displayed here include: O*NET™. (Using onet28)
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Related Schools
There are no Related Schools at this time.The data sources for the information displayed here include: O*NET™. (Using onet28)