Ushers, Lobby Attendants, and Ticket Takers
Tasks Include:
- Greet patrons attending entertainment events.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Maintain order and ensure adherence to safety rules.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Settle seating disputes or help solve other customer concerns.
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.
- Search for lost articles or for parents of lost children.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
The data sources for the information displayed here include: O*NET™; US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Projections Quick View:
Virginia: +39.9%
National: +40.5%
Education
High School Diploma
Job Zone:
Two: Some Preparation Needed
Income Range:
Mid Range ($28,000 - $35,999)
Median Earnings:
National
$27,650.00
State
$27,230.00
Regional
Ushers, Lobby Attendants, and Ticket Takers
Description
Career Cluster: | Hospitality & Tourism |
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Education
Required Level of Education
- High School Diploma - or the equivalent (for example, GED) = 61.44%
- Less than a High School Diploma = 33%
- Associate's Degree (or other 2-year degree) = 2.70%
- Bachelor's Degree = 1.65%
- Some College Courses = 1.20%
Related Work Experience
- None = 59.60%
- Over 6 months, up to and including 1 year = 14.09%
- Over 1 year, up to and including 2 years = 9.10%
- Up to and including 1 month = 4.91%
- Over 3 months, up to and including 6 months = 4.91%
- Over 1 month, up to and including 3 months = 4.77%
- Over 2 years, up to and including 4 years = 2.61%
On-Site or In-Plant Training
- Up to and including 1 month = 43.15%
- None = 42%
- Over 6 months, up to and including 1 year = 7.24%
- Over 1 month, up to and including 3 months = 6.20%
- Over 3 months, up to and including 6 months = 1.41%
On-the-Job Training
- None or short demonstration = 48.29%
- Anything beyond short demonstration, up to and including 1 month = 31.02%
- Over 1 month, up to and including 3 months = 11.11%
- Over 6 months, up to and including 1 year = 5.61%
- Over 3 months, up to and including 6 months = 3.37%
- Over 1 year, up to and including 2 years = 0.59%
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Tasks
Core Tasks Include:
- Greet patrons attending entertainment events.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Maintain order and ensure adherence to safety rules.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Settle seating disputes or help solve other customer concerns.
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.
- Search for lost articles or for parents of lost children.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
Supplemental Tasks Include:
- Count and record number of tickets collected.
- Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
- Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
- Distribute programs to patrons.
- Work with others to change advertising displays.
- Manage inventory or sale of artist merchandise.
- Give door checks to patrons who are temporarily leaving establishments.
- Manage informational kiosks or displays of event signs or posters.
- Page individuals wanted at the box office.
- Lead tours and answer visitors' questions about the exhibits.
- Schedule or manage staff, such as volunteer usher corps.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Tools and Technology
Tools Include:
- Bar code reader equipment (Electronic ticket scanners)
- Electronic charts or maps or atlases (Facility maps)
- Fire extinguishers
- Emergency medical services first aid kits (First aid kits)
- Flashlights (Hand-held flashlights)
- Two way radios
Technologies Include:
- Operating system software
- Microsoft Windows Mobile
- Optical character reader OCR or scanning software
- Ticket Alternative Express Entry
- Ticket scanning software
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Knowledge
% | Subject | Description |
---|---|---|
81.25 | Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
59.75 | English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
56.00 | Public Safety and Security | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
51.75 | Communications and Media | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Skills
% | Subject | Description |
---|---|---|
59.50 | Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. |
56.25 | Speaking | Talking to others to convey information effectively. |
56.25 | Service Orientation | Actively looking for ways to help people. |
53.00 | Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
50.00 | Coordination | Adjusting actions in relation to others' actions. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Abilities
% | Subject | Description |
---|---|---|
59.50 | Speech Clarity | The ability to speak clearly so others can understand you. |
56.25 | Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
56.25 | Oral Expression | The ability to communicate information and ideas in speaking so others will understand. |
53.00 | Near Vision | The ability to see details at close range (within a few feet of the observer). |
50.00 | Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. |
50.00 | Speech Recognition | The ability to identify and understand the speech of another person. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Work Activities
% | Subject | Description |
---|---|---|
74.50 | Performing for or Working Directly with the Public | Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
64.25 | Getting Information | Observing, receiving, and otherwise obtaining information from all relevant sources. |
56.50 | Identifying Objects, Actions, and Events | Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
54.25 | Communicating with Supervisors, Peers, or Subordinates | Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
54.25 | Establishing and Maintaining Interpersonal Relationships | Developing constructive and cooperative working relationships with others, and maintaining them over time. |
52.75 | Assisting and Caring for Others | Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
52.75 | Resolving Conflicts and Negotiating with Others | Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
50.00 | Communicating with People Outside the Organization | Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Work Styles
% | Subject | Description |
---|---|---|
83.25 | Self-Control | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
81.50 | Cooperation | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
79.25 | Social Orientation | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
77.00 | Dependability | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
76.50 | Integrity | Job requires being honest and ethical. |
74.25 | Concern for Others | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
72.50 | Adaptability/Flexibility | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
70.25 | Attention to Detail | Job requires being careful about detail and thorough in completing work tasks. |
65.25 | Stress Tolerance | Job requires accepting criticism and dealing calmly and effectively with high-stress situations. |
56.00 | Initiative | Job requires a willingness to take on responsibilities and challenges. |
53.50 | Independence | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Work Values
% | Subject | Description |
---|---|---|
55.50 | Relationships | Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Work Context
% | Subject | Description |
---|---|---|
97.20 | Contact With Others | How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
95.60 | Indoors, Environmentally Controlled | How often does this job require working indoors in environmentally controlled conditions? |
93.80 | Face-to-Face Discussions | How often do you have to have face-to-face discussions with individuals or teams in this job? |
90.80 | Deal With External Customers | How important is it to work with external customers or the public in this job? |
85.20 | Physical Proximity | To what extent does this job require the worker to perform job tasks in close physical proximity to other people? |
82.40 | Spend Time Standing | How much does this job require standing? |
79.00 | Work With Work Group or Team | How important is it to work with others in a group or team in this job? |
78.60 | Deal With Unpleasant or Angry People | How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? |
77.80 | Sounds, Noise Levels Are Distracting or Uncomfortable | How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable? |
74.80 | Importance of Being Exact or Accurate | How important is being very exact or highly accurate in performing this job? |
74.00 | Telephone | How often do you have telephone conversations in this job? |
73.60 | Freedom to Make Decisions | How much decision making freedom, without supervision, does the job offer? |
66.40 | Frequency of Conflict Situations | How often are there conflict situations the employee has to face in this job? |
66.20 | Spend Time Making Repetitive Motions | How much does this job require making repetitive motions? |
65.60 | Frequency of Decision Making | How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? |
63.80 | Spend Time Walking and Running | How much does this job require walking and running? |
62.80 | Coordinate or Lead Others | How important is it to coordinate or lead others in accomplishing work activities in this job? |
61.60 | Impact of Decisions on Co-workers or Company Results | What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? |
59.00 | Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | How much does this job require using your hands to handle, control, or feel objects, tools or controls? |
58.20 | Importance of Repeating Same Tasks | How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? |
53.40 | Structured versus Unstructured Work | To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? |
52.20 | Deal With Physically Aggressive People | How frequently does this job require the worker to deal with physical aggression of violent individuals? |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Job Zone Two: Some Preparation Needed
- Overall Experience
- Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
- Job Training
- Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
- Examples
- These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
- Education
- These occupations usually require a high school diploma.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Earnings Benefits*
Region | Entry Level | Median | Experienced |
---|---|---|---|
United States | $20,020.00 | $27,650.00 | $32,450.00 |
Virginia | $22,880.00 | $27,230.00 | $29,410.00 |
Region | Entry Level | Median | Experienced |
Bay Consortium | No Data | No Data | No Data |
Capital Region Workforce Partnership | $23,914.36 | $27,023.85 | $29,620.15 |
Central VA/Region2000 | $23,914.36 | $23,914.36 | $25,158.16 |
Crater Area | No Data | No Data | No Data |
Greater Peninsula | No Data | No Data | No Data |
Hampton Roads | $23,914.36 | $23,914.36 | $27,958.27 |
New River/Mt. Rogers | $23,914.36 | $23,914.36 | $26,381.05 |
Northern Virginia and Alexandria/Arlington | No Data | No Data | No Data |
Piedmont Workforce | $26,614.13 | $56,185.15 | $63,346.92 |
Shenandoah Valley | No Data | No Data | No Data |
South Central | No Data | No Data | No Data |
Southwestern Virginia | No Data | No Data | No Data |
West Piedmont | No Data | No Data | No Data |
Western Virginia | $23,914.36 | $23,915.40 | $29,538.62 |
* Earnings Calculations:
Regional Earnings:
Entry = Annual mean of the lower 1/3 wage distribution;
Experienced = Annual mean of the upper 2/3 wage distribution.
National and State Earnings:
Entry = Annual 10th percentile wage;
Experienced = Annual 75th percentile wage.
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Employment Projections
Current | Projected | % Change | |
---|---|---|---|
United States | 63,200 | 88,800 | +40.5% |
Virginia | 2,616 | 3,660 | +39.9% |
Region | Current* | Projected | % Change |
Bay Consortium | No Data | No Data | No Data |
Capital Region Workforce Partnership | No Data | No Data | No Data |
Central VA/Region2000 | No Data | No Data | No Data |
Crater Area | No Data | No Data | No Data |
Greater Peninsula | No Data | No Data | No Data |
Hampton Roads | No Data | No Data | No Data |
New River/Mt. Rogers | No Data | No Data | No Data |
Northern Virginia and Alexandria/Arlington | No Data | No Data | No Data |
Piedmont Workforce | No Data | No Data | No Data |
Shenandoah Valley | No Data | No Data | No Data |
South Central | No Data | No Data | No Data |
Southwestern Virginia | No Data | No Data | No Data |
West Piedmont | No Data | No Data | No Data |
Western Virginia | No Data | No Data | No Data |
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Related Occupations
Related Occupations
The related occupations here have similar general capabilities and interests; career explorers may also be interested in the related occupations:- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
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- Passenger Attendants
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- Locker Room, Coatroom, and Dressing Room Attendants
- Reservation and Transportation Ticket Agents and Travel Clerks
- Cashiers
- Receptionists and Information Clerks
- Counter and Rental Clerks
- Flight Attendants
- Concierges
- Tour Guides and Escorts
- Amusement and Recreation Attendants
- Lodging Managers
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- Meeting, Convention, and Event Planners
- First-Line Supervisors of Personal Service Workers
- Dining Room and Cafeteria Attendants and Bartender Helpers
- Parking Attendants
- Funeral Attendants
Careers in Recreation, Amusements & Attractions Pathway:
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- Entertainment Attendants and Related Workers, All Other
- First-Line Supervisors of Gambling Services Workers
- Gambling and Sports Book Writers and Runners
- Gambling Cage Workers
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- Gambling Dealers
- Gambling Managers
- Gambling Service Workers, All Other
- Motion Picture Projectionists
- Recreation Workers
- Umpires, Referees, and Other Sports Officials
- Ushers, Lobby Attendants, and Ticket Takers
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
View Videos
CareerOneStop Video
View Video & Transcript on CareerOneStop
CareerOneStop Hospitality & Tourism Videos
Overview
Occupations
The data sources for the information displayed here include: New York State Department of Labor; New Jersey Department of Labor; California Occupational Information Coordinating Committee; CareerOneStop. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Proficiency Ratings
These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Titles
- Admittance Attendant
- Cashier
- Children's Attendant
- Clerk
- Customer Service Representative
- Customer Service Specialist
- Docent
- Door Attendant
- Door Captain
- Door Tender
- Doorman
- Doorperson
- Drive-in Theater Attendant
- Floor Staff Worker
- Gate Attendant
- Gate Tender
- Head Usher
- Hospitality Associate
- Lobby Attendant
- Loge Attendant
- Museum Host/Hostess
- Official Greeter
- Press Box Custodian
- Program Attendant
- Projectionist
- Public Safety Officer
- Spot Man
- Spot Worker
- Theater Attendant
- Theater Usher
- Ticket Agent
- Ticket Attendant
- Ticket Collector
- Ticket Taker
- Tour Guide
- Usher
- Visitor Services Associate
- Visitor Services Coordinator
- Visitor Services Representative
- Visitor Services Specialist
- Visitor Services Technician
The data sources for the information displayed here include: O*NET™. (Using onet28)
Ushers, Lobby Attendants, and Ticket Takers
Related Schools
There are no Related Schools at this time.The data sources for the information displayed here include: O*NET™. (Using onet28)