Concierges
Tasks Include:
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make travel arrangements for sightseeing or other tours.
- Receive, store, or deliver luggage or mail.
- Perform office duties on a temporary basis when needed.
- Pick up and deliver items or run errands for guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Arrange for the replacement of items lost by travelers.
- Arrange for interpreters or translators when patrons require such services.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Arrange childcare services for guests.
- Clean and tidy hotel lounge.
more »
The data sources for the information displayed here include: O*NET™; US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Projections Quick View:
Virginia: +13.5%
National: +11.4%
Education
High School Diploma
Job Zone:
Three: Medium Preparation Needed
Income Range:
Moderately High ($36,000 - $49,999)
Median Earnings:
National
$35,560.00
State
$30,750.00
Regional
Concierges
Description
Career Cluster: | Hospitality & Tourism |
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
Education
Required Level of Education
- High School Diploma - or the equivalent (for example, GED) = 31.82%
- Some College Courses = 27.27%
- Associate's Degree (or other 2-year degree) = 22.73%
- Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production) = 9.09%
- Bachelor's Degree = 9.09%
Related Work Experience
- Over 1 year, up to and including 2 years = 31.82%
- Over 6 months, up to and including 1 year = 18.18%
- Over 2 years, up to and including 4 years = 18.18%
- Over 4 years, up to and including 6 years = 18.18%
- None = 9.09%
- Over 3 months, up to and including 6 months = 4.55%
On-Site or In-Plant Training
- Up to and including 1 month = 45.45%
- Over 1 month, up to and including 3 months = 18.18%
- None = 13.64%
- Over 3 months, up to and including 6 months = 9.09%
- Over 6 months, up to and including 1 year = 4.55%
- Over 1 year, up to and including 2 years = 4.55%
- Over 4 years, up to and including 10 years = 4.55%
On-the-Job Training
- Anything beyond short demonstration, up to and including 1 month = 40.91%
- Over 1 month, up to and including 3 months = 22.73%
- Over 3 months, up to and including 6 months = 13.64%
- Over 6 months, up to and including 1 year = 9.09%
- None or short demonstration = 4.55%
- Over 2 years, up to and including 4 years = 4.55%
- Over 4 years, up to and including 10 years = 4.55%
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
Tasks
Core Tasks Include:
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make travel arrangements for sightseeing or other tours.
- Receive, store, or deliver luggage or mail.
- Perform office duties on a temporary basis when needed.
- Pick up and deliver items or run errands for guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Arrange for the replacement of items lost by travelers.
- Arrange for interpreters or translators when patrons require such services.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Arrange childcare services for guests.
- Order flowers for guests.
Supplemental Tasks Include:
- Clean and tidy hotel lounge.
- Provide food and beverage services to guests.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
Knowledge
% | Subject | Description |
---|---|---|
98.75 | Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
89.75 | English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
69.25 | Administrative | Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. |
62.50 | Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
62.00 | Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
53.50 | Transportation | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
51.25 | Sales and Marketing | Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
50.00 | Communications and Media | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
Skills
% | Subject | Description |
---|---|---|
81.25 | Service Orientation | Actively looking for ways to help people. |
78.00 | Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. |
75.00 | Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
75.00 | Speaking | Talking to others to convey information effectively. |
62.50 | Coordination | Adjusting actions in relation to others' actions. |
56.25 | Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. |
50.00 | Reading Comprehension | Understanding written sentences and paragraphs in work-related documents. |
50.00 | Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
50.00 | Persuasion | Persuading others to change their minds or behavior. |
50.00 | Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
Abilities
% | Subject | Description |
---|---|---|
75.00 | Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
75.00 | Speech Clarity | The ability to speak clearly so others can understand you. |
75.00 | Oral Expression | The ability to communicate information and ideas in speaking so others will understand. |
72.00 | Speech Recognition | The ability to identify and understand the speech of another person. |
62.50 | Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. |
62.50 | Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. |
53.00 | Written Comprehension | The ability to read and understand information and ideas presented in writing. |
53.00 | Fluency of Ideas | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
53.00 | Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
50.00 | Written Expression | The ability to communicate information and ideas in writing so others will understand. |
50.00 | Originality | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
50.00 | Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
50.00 | Near Vision | The ability to see details at close range (within a few feet of the observer). |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
Work Activities
% | Subject | Description |
---|---|---|
92.00 | Getting Information | Observing, receiving, and otherwise obtaining information from all relevant sources. |
91.75 | Establishing and Maintaining Interpersonal Relationships | Developing constructive and cooperative working relationships with others, and maintaining them over time. |
89.25 | Communicating with People Outside the Organization | Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
87.00 | Communicating with Supervisors, Peers, or Subordinates | Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
84.50 | Working with Computers | Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
82.50 | Organizing, Planning, and Prioritizing Work | Developing specific goals and plans to prioritize, organize, and accomplish your work. |
81.25 | Making Decisions and Solving Problems | Analyzing information and evaluating results to choose the best solution and solve problems. |
79.75 | Performing for or Working Directly with the Public | Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
77.50 | Assisting and Caring for Others | Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
73.75 | Thinking Creatively | Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
73.75 | Updating and Using Relevant Knowledge | Keeping up-to-date technically and applying new knowledge to your job. |
71.50 | Performing Administrative Activities | Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
69.00 | Scheduling Work and Activities | Scheduling events, programs, and activities, as well as the work of others. |
68.75 | Training and Teaching Others | Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
68.25 | Identifying Objects, Actions, and Events | Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
65.50 | Resolving Conflicts and Negotiating with Others | Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
65.00 | Coordinating the Work and Activities of Others | Getting members of a group to work together to accomplish tasks. |
64.25 | Judging the Qualities of Objects, Services, or People | Assessing the value, importance, or quality of things or people. |
63.00 | Coaching and Developing Others | Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. |
61.25 | Guiding, Directing, and Motivating Subordinates | Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
60.75 | Documenting/Recording Information | Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
57.50 | Developing and Building Teams | Encouraging and building mutual trust, respect, and cooperation among team members. |
57.25 | Evaluating Information to Determine Compliance with Standards | Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
56.00 | Monitoring Processes, Materials, or Surroundings | Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
50.00 | Interpreting the Meaning of Information for Others | Translating or explaining what information means and how it can be used. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
Work Styles
% | Subject | Description |
---|---|---|
96.50 | Attention to Detail | Job requires being careful about detail and thorough in completing work tasks. |
95.50 | Integrity | Job requires being honest and ethical. |
93.25 | Cooperation | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
93.25 | Dependability | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
91.00 | Initiative | Job requires a willingness to take on responsibilities and challenges. |
91.00 | Self-Control | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
91.00 | Adaptability/Flexibility | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
88.75 | Concern for Others | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
87.50 | Stress Tolerance | Job requires accepting criticism and dealing calmly and effectively with high-stress situations. |
85.25 | Persistence | Job requires persistence in the face of obstacles. |
81.75 | Social Orientation | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
80.75 | Independence | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
78.50 | Achievement/Effort | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
78.50 | Innovation | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
78.50 | Analytical Thinking | Job requires analyzing information and using logic to address work-related issues and problems. |
76.25 | Leadership | Job requires a willingness to lead, take charge, and offer opinions and direction. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
Work Values
% | Subject | Description |
---|---|---|
83.33 | Relationships | Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
55.50 | Independence | Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
Work Context
% | Subject | Description |
---|---|---|
99.00 | Telephone | How often do you have telephone conversations in this job? |
99.00 | Electronic Mail | How often do you use electronic mail in this job? |
97.20 | Face-to-Face Discussions | How often do you have to have face-to-face discussions with individuals or teams in this job? |
97.20 | Contact With Others | How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
90.00 | Deal With External Customers | How important is it to work with external customers or the public in this job? |
89.60 | Work With Work Group or Team | How important is it to work with others in a group or team in this job? |
87.60 | Letters and Memos | How often does the job require written letters and memos? |
87.20 | Structured versus Unstructured Work | To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? |
86.40 | Freedom to Make Decisions | How much decision making freedom, without supervision, does the job offer? |
85.40 | Time Pressure | How often does this job require the worker to meet strict deadlines? |
82.80 | Impact of Decisions on Co-workers or Company Results | What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? |
82.80 | Frequency of Decision Making | How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? |
82.00 | Coordinate or Lead Others | How important is it to coordinate or lead others in accomplishing work activities in this job? |
79.00 | Importance of Being Exact or Accurate | How important is being very exact or highly accurate in performing this job? |
76.20 | Physical Proximity | To what extent does this job require the worker to perform job tasks in close physical proximity to other people? |
76.00 | Indoors, Environmentally Controlled | How often does this job require working indoors in environmentally controlled conditions? |
75.20 | Spend Time Standing | How much does this job require standing? |
73.00 | Deal With Unpleasant or Angry People | How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? |
72.00 | Responsibility for Outcomes and Results | How responsible is the worker for work outcomes and results of other workers? |
71.40 | Level of Competition | To what extent does this job require the worker to compete or to be aware of competitive pressures? |
65.80 | Frequency of Conflict Situations | How often are there conflict situations the employee has to face in this job? |
64.60 | Public Speaking | How often do you have to perform public speaking in this job? |
62.80 | Importance of Repeating Same Tasks | How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? |
60.00 | Responsible for Others' Health and Safety | How much responsibility is there for the health and safety of others in this job? |
56.40 | Sounds, Noise Levels Are Distracting or Uncomfortable | How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable? |
51.80 | Spend Time Sitting | How much does this job require sitting? |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
Job Zone Three: Medium Preparation Needed
- Overall Experience
- Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
- Job Training
- Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
- Examples
- These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, desktop publishers, electricians, agricultural technicians, barbers, court reporters and simultaneous captioners, and medical assistants.
- Education
- Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
Earnings Benefits*
Region | Entry Level | Median | Experienced |
---|---|---|---|
United States | $26,880.00 | $35,560.00 | $42,880.00 |
Virginia | $25,100.00 | $30,750.00 | $33,130.00 |
Region | Entry Level | Median | Experienced |
Alexandria/Arlington | $32,910.46 | $36,856.12 | $49,435.20 |
Bay Consortium | No Data | No Data | No Data |
Capital Region Workforce Partnership | $26,070.62 | $33,799.93 | $36,969.01 |
Central VA/Region2000 | No Data | No Data | No Data |
Crater Area | No Data | No Data | No Data |
Greater Peninsula | No Data | No Data | No Data |
Hampton Roads | $26,421.81 | $27,407.44 | $29,882.50 |
New River/Mt. Rogers | $25,723.61 | $26,430.17 | $28,194.48 |
Northern Virginia | $32,164.18 | $33,046.34 | $38,020.48 |
Piedmont Workforce | $28,011.57 | $28,595.84 | $32,304.24 |
Shenandoah Valley | No Data | No Data | No Data |
South Central | No Data | No Data | No Data |
Southwestern Virginia | No Data | No Data | No Data |
West Piedmont | No Data | No Data | No Data |
Western Virginia | $25,175.92 | $30,434.37 | $34,057.06 |
* Earnings Calculations:
Regional Earnings:
Entry = Annual mean of the lower 1/3 wage distribution;
Experienced = Annual mean of the upper 2/3 wage distribution.
National and State Earnings:
Entry = Annual 10th percentile wage;
Experienced = Annual 75th percentile wage.
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Concierges
Employment Projections
Current | Projected | % Change | |
---|---|---|---|
United States | 35,000 | 39,000 | +11.4% |
Virginia | 1,864 | 2,116 | +13.5% |
Region | Current* | Projected | % Change |
Alexandria/Arlington | No Data | No Data | No Data |
Bay Consortium | No Data | No Data | No Data |
Capital Region Workforce Partnership | No Data | No Data | No Data |
Central VA/Region2000 | No Data | No Data | No Data |
Crater Area | No Data | No Data | No Data |
Greater Peninsula | No Data | No Data | No Data |
Hampton Roads | No Data | No Data | No Data |
New River/Mt. Rogers | No Data | No Data | No Data |
Northern Virginia | No Data | No Data | No Data |
Piedmont Workforce | No Data | No Data | No Data |
Shenandoah Valley | No Data | No Data | No Data |
South Central | No Data | No Data | No Data |
Southwestern Virginia | No Data | No Data | No Data |
West Piedmont | No Data | No Data | No Data |
Western Virginia | No Data | No Data | No Data |
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Concierges
Related Occupations
Related Occupations
The related occupations here have similar general capabilities and interests; career explorers may also be interested in the related occupations:- Hotel, Motel, and Resort Desk Clerks
- Baggage Porters and Bellhops
- Counter and Rental Clerks
- Reservation and Transportation Ticket Agents and Travel Clerks
- Passenger Attendants
- Lodging Managers
- Locker Room, Coatroom, and Dressing Room Attendants
- Receptionists and Information Clerks
- Travel Agents
- Ushers, Lobby Attendants, and Ticket Takers
- Travel Guides
- Meeting, Convention, and Event Planners
- Dining Room and Cafeteria Attendants and Bartender Helpers
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Waiters and Waitresses
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- Food Servers, Nonrestaurant
- Cashiers
- Customer Service Representatives
- Maids and Housekeeping Cleaners
Careers in Lodging Pathway:
- Baggage Porters and Bellhops
- Building Cleaning Workers, All Other
- Concierges
- First-Line Supervisors of Housekeeping and Janitorial Workers
- Hotel, Motel, and Resort Desk Clerks
- Janitors and Cleaners, Except Maids and Housekeeping Cleaners
- Lodging Managers
- Maids and Housekeeping Cleaners
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
View Videos
CareerOneStop Video
View Video & Transcript on CareerOneStop
CareerOneStop Hospitality & Tourism Videos
Overview
Occupations
The data sources for the information displayed here include: New York State Department of Labor; New Jersey Department of Labor; California Occupational Information Coordinating Committee; CareerOneStop. (Using onet28)
Concierges
Proficiency Ratings
These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
Titles
- Activities Concierge
- Bellman
- Chef Concierge
- Club Concierge
- Concierge
- Conference Concierge
- Front Desk Agent
- Front Office Manager
- Guest Service Agent
- Guest Service Supervisor
- Hospitality Aide
- Hotel Concierge
- Hotel Guest Service Agent
- Lobby Concierge
The data sources for the information displayed here include: O*NET™. (Using onet28)
Concierges
Related Schools
- Bristol Community College
- Canadian Valley Technology Center
- College of Micronesia-FSM
- Institute of Technology
- Northwest State Community College
- Schenectady County Community College
- University of Cincinnati-Blue Ash College
- University of Cincinnati-Clermont College
The data sources for the information displayed here include: O*NET™. (Using onet28)