First-Line Supervisors of Office and Administrative Support Workers
Tasks Include:
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
more »
The data sources for the information displayed here include: O*NET™; US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Projections Quick View:
Virginia: +1.8%
National: -1.9%
Education
Bachelor's Degree
Job Zone:
Three: Medium Preparation Needed
Income Range:
Highest ($50,000 and up)
Median Earnings:
National
$61,370.00
State
$61,050.00
Regional
First-Line Supervisors of Office and Administrative Support Workers
Description
Career Cluster: | Business, Management & Administration |
Directly supervise and coordinate the activities of clerical and administrative support workers.
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Education
Required Level of Education
- Bachelor's Degree = 45.22%
- High School Diploma - or the equivalent (for example, GED) = 23.18%
- Some College Courses = 20.03%
- Associate's Degree (or other 2-year degree) = 9.62%
- Master's Degree = 1.33%
- Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production) = 0.62%
Related Work Experience
- Over 4 years, up to and including 6 years = 43.79%
- Over 1 year, up to and including 2 years = 15.66%
- Over 2 years, up to and including 4 years = 14.95%
- None = 11.80%
- Over 10 years = 7.61%
- Over 6 months, up to and including 1 year = 2.61%
- Over 8 years, up to and including 10 years = 1.28%
- Up to and including 1 month = 1.07%
- Over 3 months, up to and including 6 months = 1.07%
- Over 6 years, up to and including 8 years = 0.16%
On-Site or In-Plant Training
- Up to and including 1 month = 27.95%
- Over 1 month, up to and including 3 months = 26.82%
- Over 6 months, up to and including 1 year = 15.54%
- Over 4 years, up to and including 10 years = 14.35%
- Over 3 months, up to and including 6 months = 5.81%
- Over 1 year, up to and including 2 years = 5.13%
- None = 3.52%
- Over 2 years, up to and including 4 years = 0.71%
- Over 10 years = 0.19%
On-the-Job Training
- Over 6 months, up to and including 1 year = 40.08%
- Over 1 month, up to and including 3 months = 13.84%
- Anything beyond short demonstration, up to and including 1 month = 12.26%
- Over 3 months, up to and including 6 months = 11.62%
- Over 1 year, up to and including 2 years = 9.93%
- Over 4 years, up to and including 10 years = 6.98%
- Over 2 years, up to and including 4 years = 4.23%
- None or short demonstration = 1.07%
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Tasks
Core Tasks Include:
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Compute figures such as balances, totals, or commissions.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Coordinate activities with other supervisory personnel or with other work units or departments.
- Develop or update procedures, policies, or standards.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Supplemental Tasks Include:
- Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
- Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
- Develop work schedules according to budgets and workloads.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Discuss work problems or grievances with union representatives.
- Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
- Arrange for necessary maintenance or repair work.
- Keep informed of provisions of labor-management agreements and their effects on departmental operations.
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
- Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Tools and Technology
Tools Include:
- Calculators or accessories (10-key calculators)
- Scanners (Computer data input scanners)
- Laser printers (Computer laser printers)
- Desktop computers
- Facsimile machines
- Facsimile machines (Fax machines)
- Notebook computers (Laptop computers)
- Liquid crystal display projector (Liquid crystal display LCD projectors)
- Special purpose telephones (Multi-line telephone systems)
- Personal computers
- Photocopiers
- Photocopiers (Photocopying equipment)
- Postal scales
- Scanners
- Voice mail systems
Technologies Include:
- Accounting software
- Bookkeeping software
- Intuit QuickBooks software
- Intuit Quicken software
- Calendar and scheduling software
- Work scheduling software
- Data base user interface and query software
- Database software
- Microsoft Access
- Desktop publishing software
- Microsoft Publisher
- Document management software
- Adobe Systems Adobe Acrobat software
- Document management system software
- Electronic mail software
- Email software
- IBM Lotus Notes
- Microsoft Outlook
- Enterprise resource planning ERP software
- Oracle PeopleSoft
- Internet browser software
- Microsoft Internet Explorer
- Mozilla Firefox
- Web browser software
- Office suite software
- Microsoft Office software
- Presentation software
- Microsoft PowerPoint
- Project management software
- Contract management software
- HCSS HeavyBid
- HCSS HeavyJob
- Project management software
- Spreadsheet software
- Microsoft Excel
- Time accounting software
- Payroll software
- Word processing software
- Microsoft Word
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Knowledge
% | Subject | Description |
---|---|---|
87.00 | Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
80.75 | Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
67.75 | English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
67.50 | Administrative | Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. |
57.00 | Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
54.25 | Personnel and Human Resources | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
52.50 | Economics and Accounting | Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Skills
% | Subject | Description |
---|---|---|
75.00 | Reading Comprehension | Understanding written sentences and paragraphs in work-related documents. |
75.00 | Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
75.00 | Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. |
75.00 | Speaking | Talking to others to convey information effectively. |
75.00 | Coordination | Adjusting actions in relation to others' actions. |
75.00 | Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
72.00 | Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. |
68.75 | Writing | Communicating effectively in writing as appropriate for the needs of the audience. |
68.75 | Management of Personnel Resources | Motivating, developing, and directing people as they work, identifying the best people for the job. |
68.75 | Instructing | Teaching others how to do something. |
68.75 | Active Learning | Understanding the implications of new information for both current and future problem-solving and decision-making. |
68.75 | Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
68.75 | Time Management | Managing one's own time and the time of others. |
65.50 | Learning Strategies | Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
65.50 | Persuasion | Persuading others to change their minds or behavior. |
65.50 | Negotiation | Bringing others together and trying to reconcile differences. |
65.50 | Service Orientation | Actively looking for ways to help people. |
59.50 | Complex Problem Solving | Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
53.00 | Systems Evaluation | Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. |
50.00 | Systems Analysis | Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Abilities
% | Subject | Description |
---|---|---|
78.00 | Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
75.00 | Written Comprehension | The ability to read and understand information and ideas presented in writing. |
75.00 | Oral Expression | The ability to communicate information and ideas in speaking so others will understand. |
72.00 | Written Expression | The ability to communicate information and ideas in writing so others will understand. |
72.00 | Speech Clarity | The ability to speak clearly so others can understand you. |
72.00 | Speech Recognition | The ability to identify and understand the speech of another person. |
68.75 | Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. |
65.50 | Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. |
65.50 | Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
62.50 | Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
62.50 | Near Vision | The ability to see details at close range (within a few feet of the observer). |
59.50 | Fluency of Ideas | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
59.50 | Originality | The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. |
56.25 | Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
50.00 | Selective Attention | The ability to concentrate on a task over a period of time without being distracted. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Work Activities
% | Subject | Description |
---|---|---|
86.75 | Working with Computers | Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
82.25 | Getting Information | Observing, receiving, and otherwise obtaining information from all relevant sources. |
80.25 | Making Decisions and Solving Problems | Analyzing information and evaluating results to choose the best solution and solve problems. |
80.00 | Communicating with Supervisors, Peers, or Subordinates | Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
80.00 | Processing Information | Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
74.50 | Documenting/Recording Information | Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
74.50 | Analyzing Data or Information | Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
74.25 | Coaching and Developing Others | Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. |
73.75 | Identifying Objects, Actions, and Events | Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
73.75 | Evaluating Information to Determine Compliance with Standards | Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
71.50 | Resolving Conflicts and Negotiating with Others | Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
68.75 | Monitoring Processes, Materials, or Surroundings | Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
68.75 | Staffing Organizational Units | Recruiting, interviewing, selecting, hiring, and promoting employees in an organization. |
68.25 | Guiding, Directing, and Motivating Subordinates | Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
67.75 | Organizing, Planning, and Prioritizing Work | Developing specific goals and plans to prioritize, organize, and accomplish your work. |
67.50 | Establishing and Maintaining Interpersonal Relationships | Developing constructive and cooperative working relationships with others, and maintaining them over time. |
67.25 | Judging the Qualities of Objects, Services, or People | Assessing the value, importance, or quality of things or people. |
67.25 | Monitoring and Controlling Resources | Monitoring and controlling resources and overseeing the spending of money. |
66.50 | Developing and Building Teams | Encouraging and building mutual trust, respect, and cooperation among team members. |
66.25 | Updating and Using Relevant Knowledge | Keeping up-to-date technically and applying new knowledge to your job. |
65.75 | Training and Teaching Others | Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
65.00 | Coordinating the Work and Activities of Others | Getting members of a group to work together to accomplish tasks. |
64.75 | Communicating with People Outside the Organization | Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
63.75 | Thinking Creatively | Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
62.75 | Developing Objectives and Strategies | Establishing long-range objectives and specifying the strategies and actions to achieve them. |
62.00 | Performing Administrative Activities | Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
61.75 | Providing Consultation and Advice to Others | Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. |
61.00 | Interpreting the Meaning of Information for Others | Translating or explaining what information means and how it can be used. |
58.50 | Scheduling Work and Activities | Scheduling events, programs, and activities, as well as the work of others. |
54.75 | Assisting and Caring for Others | Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
51.25 | Performing for or Working Directly with the Public | Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
49.50 | Inspecting Equipment, Structures, or Materials | Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Work Styles
% | Subject | Description |
---|---|---|
87.25 | Integrity | Job requires being honest and ethical. |
85.25 | Dependability | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
84.25 | Leadership | Job requires a willingness to lead, take charge, and offer opinions and direction. |
84.25 | Self-Control | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
83.00 | Stress Tolerance | Job requires accepting criticism and dealing calmly and effectively with high-stress situations. |
83.00 | Attention to Detail | Job requires being careful about detail and thorough in completing work tasks. |
82.50 | Concern for Others | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
80.00 | Achievement/Effort | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
79.25 | Cooperation | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
78.50 | Adaptability/Flexibility | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
76.25 | Social Orientation | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
75.75 | Analytical Thinking | Job requires analyzing information and using logic to address work-related issues and problems. |
75.50 | Independence | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
75.25 | Initiative | Job requires a willingness to take on responsibilities and challenges. |
73.25 | Persistence | Job requires persistence in the face of obstacles. |
65.50 | Innovation | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Work Values
% | Subject | Description |
---|---|---|
77.83 | Support | Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. |
72.17 | Relationships | Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
72.17 | Independence | Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. |
63.83 | Working Conditions | Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. |
55.50 | Achievement | Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. |
55.50 | Recognition | Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Work Context
% | Subject | Description |
---|---|---|
98.60 | Telephone | How often do you have telephone conversations in this job? |
98.60 | Face-to-Face Discussions | How often do you have to have face-to-face discussions with individuals or teams in this job? |
94.00 | Contact With Others | How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
91.00 | Electronic Mail | How often do you use electronic mail in this job? |
90.60 | Work With Work Group or Team | How important is it to work with others in a group or team in this job? |
88.20 | Structured versus Unstructured Work | To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? |
87.20 | Responsibility for Outcomes and Results | How responsible is the worker for work outcomes and results of other workers? |
86.00 | Spend Time Sitting | How much does this job require sitting? |
84.60 | Importance of Being Exact or Accurate | How important is being very exact or highly accurate in performing this job? |
81.40 | Coordinate or Lead Others | How important is it to coordinate or lead others in accomplishing work activities in this job? |
80.80 | Time Pressure | How often does this job require the worker to meet strict deadlines? |
80.60 | Freedom to Make Decisions | How much decision making freedom, without supervision, does the job offer? |
80.00 | Deal With External Customers | How important is it to work with external customers or the public in this job? |
79.40 | Impact of Decisions on Co-workers or Company Results | What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? |
79.20 | Frequency of Decision Making | How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? |
76.60 | Indoors, Environmentally Controlled | How often does this job require working indoors in environmentally controlled conditions? |
72.00 | Letters and Memos | How often does the job require written letters and memos? |
68.80 | Frequency of Conflict Situations | How often are there conflict situations the employee has to face in this job? |
63.40 | Spend Time Making Repetitive Motions | How much does this job require making repetitive motions? |
63.00 | Deal With Unpleasant or Angry People | How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? |
61.40 | Importance of Repeating Same Tasks | How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? |
58.80 | Level of Competition | To what extent does this job require the worker to compete or to be aware of competitive pressures? |
58.40 | Consequence of Error | How serious would the result usually be if the worker made a mistake that was not readily correctable? |
57.80 | Physical Proximity | To what extent does this job require the worker to perform job tasks in close physical proximity to other people? |
52.20 | Responsible for Others' Health and Safety | How much responsibility is there for the health and safety of others in this job? |
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Job Zone Three: Medium Preparation Needed
- Overall Experience
- Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
- Job Training
- Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
- Examples
- These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, desktop publishers, electricians, agricultural technicians, barbers, court reporters and simultaneous captioners, and medical assistants.
- Education
- Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Earnings Benefits*
Region | Entry Level | Median | Experienced |
---|---|---|---|
United States | $38,420.00 | $61,370.00 | $77,430.00 |
Virginia | $38,800.00 | $61,050.00 | $77,150.00 |
Region | Entry Level | Median | Experienced |
Alexandria/Arlington | $53,011.15 | $76,101.79 | $92,447.24 |
Bay Consortium | $45,083.24 | $63,903.64 | $79,089.09 |
Capital Region Workforce Partnership | $41,377.00 | $58,294.71 | $71,355.37 |
Central VA/Region2000 | $36,372.34 | $50,652.92 | $66,071.81 |
Crater Area | $42,055.65 | $60,017.67 | $74,194.96 |
Greater Peninsula | $42,312.86 | $59,353.49 | $70,455.67 |
Hampton Roads | $42,469.87 | $59,886.49 | $72,898.60 |
New River/Mt. Rogers | $38,390.74 | $55,317.74 | $66,908.50 |
Northern Virginia | $51,020.65 | $69,604.51 | $90,158.21 |
Piedmont Workforce | $43,601.98 | $61,990.61 | $77,409.51 |
Shenandoah Valley | No Data | No Data | No Data |
South Central | $37,704.85 | $49,741.86 | $62,283.97 |
Southwestern Virginia | $37,177.02 | $50,676.68 | $64,249.68 |
West Piedmont | $38,808.05 | $52,854.14 | $67,072.74 |
Western Virginia | $40,606.42 | $55,612.13 | $69,577.66 |
* Earnings Calculations:
Regional Earnings:
Entry = Annual mean of the lower 1/3 wage distribution;
Experienced = Annual mean of the upper 2/3 wage distribution.
National and State Earnings:
Entry = Annual 10th percentile wage;
Experienced = Annual 75th percentile wage.
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Employment Projections
Current | Projected | % Change | |
---|---|---|---|
United States | 1,521,800 | 1,493,500 | -1.9% |
Virginia | 38,160 | 38,850 | +1.8% |
Region | Current* | Projected | % Change |
Alexandria/Arlington | 2,122 | 2,211 | +4.2% |
Bay Consortium | 1,655 | 1,741 | +5.2% |
Capital Region Workforce Partnership | 7,554 | 7,609 | +0.7% |
Central VA/Region2000 | 987 | 978 | -0.9% |
Crater Area | 554 | 566 | +2.2% |
Greater Peninsula | 2,162 | 2,190 | +1.3% |
Hampton Roads | 4,979 | 5,048 | +1.4% |
New River/Mt. Rogers | 1,322 | 1,322 | +0.0% |
Northern Virginia | 9,560 | 9,968 | +4.3% |
Piedmont Workforce | 1,648 | 1,700 | +3.2% |
Shenandoah Valley | 2,017 | 2,088 | +3.5% |
South Central | 640 | 593 | -7.3% |
Southwestern Virginia | 616 | 594 | -3.6% |
West Piedmont | 677 | 682 | +0.7% |
Western Virginia | 1,697 | 1,687 | -0.6% |
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Related Occupations
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Careers in Administrative Support Pathway:
- Bookkeeping, Accounting, and Auditing Clerks
- Communications Equipment Operators, All Other
- Computer Occupations, All Other
- Correspondence Clerks
- Customer Service Representatives
- Data Entry Keyers
- Executive Secretaries and Executive Administrative Assistants
- File Clerks
- First-Line Supervisors of Office and Administrative Support Workers
- Human Resources Assistants, Except Payroll and Timekeeping
- Information and Record Clerks, All Other
- Interviewers, Except Eligibility and Loan
- Library Assistants, Clerical
- Mail Clerks and Mail Machine Operators, Except Postal Service
- Meter Readers, Utilities
- New Accounts Clerks
- Office and Administrative Support Workers, All Other
- Office Clerks, General
- Office Machine Operators, Except Computer
- Order Clerks
- Patient Representatives
- Payroll and Timekeeping Clerks
- Postal Service Clerks
- Postal Service Mail Carriers
- Postal Service Mail Sorters, Processors, and Processing Machine Operators
- Procurement Clerks
- Receptionists and Information Clerks
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Shipping, Receiving, and Inventory Clerks
- Stockers and Order Fillers
- Switchboard Operators, Including Answering Service
- Telephone Operators
- Word Processors and Typists
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
View Videos
CareerOneStop Video
View Video & Transcript on CareerOneStop
CareerOneStop Business, Management & Administration Videos
Overview
Occupations
The data sources for the information displayed here include: New York State Department of Labor; New Jersey Department of Labor; California Occupational Information Coordinating Committee; CareerOneStop. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Military Training
The following military job classifications are available for this occupation:
- Administration, General
- Analysis
- Auditing and Accounting
- Chaplain's Assistants
- Combined Personnel and Administration, General
- Communications and Radar
- Disbursing
- First Sergeants, Sergeants Major, and Leading Chiefs
- Functional Analysis
- Health Services Administration
- Medical Administration
- Medical Logistics
- Personnel, General
- Supply Administration
- Transportation
- Knowledge Operations Management
- Munitions Systems
- Aviation Ordnanceman
- Indirect Fire Infantryman
- Indirect Fire Infantryman
- Cavalry Scout
- M1 Armor Crewman
- Materiel Management
- Personnel
- Human Resources Specialist
- Administrative Specialist
- Logistics Specialist
- Yeoman
The data sources for the information displayed here include: Defense Manpower Data Center. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Proficiency Ratings
These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Titles
- Accountant
- Accounting Administrator
- Accounting Clerks Supervisor
- Accounting Director
- Accounting Manager
- Accounting Supervisor
- Accounts Payable Supervisor
- Accounts Receivable Manager
- Accounts Receivable Supervisor
- Adjustment Supervisor
- Administrative Assistant
- Administrative Assistant to the Dean
- Administrative Coordinator
- Administrative Officer
- Administrative Services Director
- Administrative Supervisor
- Administrator
- Admissions Director
- Admissions Officer
- Admissions Supervisor
- Admitting Officer
- Advertising Dispatch Clerks Supervisor
- Agency Appointments Supervisor
- Airline Ticket Sales and Reservations Supervisor
- Animal Hospital Office Supervisor
- Assembly Stock Supervisor
- Audit Clerks Supervisor
- Auto Club Safety Program Coordinator
- Automatic Chief
- Automobile Club Safety Program Coordinator
- Automotive Service Advisor
- Automotive Service Writer
- Baggage Agent Supervisor
- Baggage and Mail Agent
- Baggagemaster
- Banking Supervisor
- Billing Administrator
- Billing Department Supervisor
- Billing Services Manager
- Billing Supervisor
- Booking Supervisor
- Bookkeepers Supervisor
- Bookkeeping Clerks Supervisor
- Boxing and Pressing Supervisor
- Business Manager
- Business Services Supervisor
- Call Center Director
- Cargo Supervisor
- Cashiers Supervisor
- Central Office Operator Supervisor
- Central Office Telephone Operators Supervisor
- Central Supply Manager
- Central Supply Supervisor
- Central Supply Technician Supervisor
- Chief Crew Scheduler
- Chief Dispatcher
- Chief Load Dispatcher
- Chief Meter Reader
- Chief Order Dispatcher
- Chief Payroll Clerk
- Chief Service Dispatcher
- Chief Service Observer
- Chief Telephone Operator
- Civil Process Supervisor
- Claims Adjuster Supervisor
- Claims Supervisor
- Classified Advertising Supervisor
- Clerical Supervisor
- Clerk Supervisor
- Clinical Services Director
- Coding Clerks Supervisor
- Coin Machine Collector Supervisor
- Collection Supervisor
- Commissary Agent
- Communication Center Coordinator
- Complaint Evaluation Supervisor
- Computer Operations Supervisor
- Contact and Service Clerks Supervisor
- Control Board Operator
- Controller
- Coordinator
- Correspondence Section Supervisor
- Cost and Sales Record Supervisor
- Cost Control Supervisor
- Credit and Loan Collections Supervisor
- Credit Manager
- Customer Care Manager
- Customer Complaint Service Supervisor
- Customer Records Division Supervisor
- Customer Service Administrator
- Customer Service Director
- Customer Service Manager
- Customer Service Officer
- Customer Service Representative Supervisor
- Customer Service Supervisor
- Customer Services Supervisor
- Cycle Counter
- Data Control Clerk Supervisor
- Data Entry Supervisor
- Data Processing Supervisor
- Delivery Department Supervisor
- Department Manager
- Director
- Dispatch Manager
- Distribution Manager
- Documentation Supervisor
- Education Administrator
- Executive Assistant
- Executive Vice President
- Facilities Manager
- Field Cashier
- Field Service Manager
- Files Supervisor
- Film Vault Supervisor
- Finance Director
- Financial Aid Director
- Fire Chief
- Flight Reservations Manager
- Floor Space Allocator
- Food Checkers and Cashiers Supervisor
- Force Adjustment Supervisor
- Front End Manager
- Gate Services Supervisor
- General Accounting Manager
- General Manager
- Group Chief Operator
- Head Bookkeeper
- Head Cashier
- Head Control Clerk
- Head Stock Transfer Clerk
- Head Teller
- Head Transfer Clerk
- Home Energy Consultant Supervisor
- Hospital Admissions Officer
- Hotel or Motel Front Desk Supervisor
- Hub Lead
- Human Resources Director
- Human Resources Manager
- Inventory Administrator
- Inventory Control Manager
- Inventory Control Supervisor
- Inventory Management Specialist
- Inventory Specialist Manager
- Keypunch Operators Supervisor
- Learning Center Coordinator
- Lending Activities Supervisor
- Linen Room Supervisor
- Machine Records Units Supervisor
- Magazine Supervisor
- Mail Carriers Supervisor
- Mail Clerks Supervisor
- Mail Sorting Supervisor
- Mailing Manager
- Mailroom Supervisor
- Mails Supervisor
- Maintenance Supervisor
- Marking Room Supervisor
- Measurement Department Chief Clerk
- Medical Billing Manager
- Medical Billing Supervisor
- Meter Readers Supervisor
- Money Room Supervisor
- Office Coordinator
- Office Manager
- Office Services Supervisor
- Office Supervisor
- Operations Manager
- Operations Vice President
- Operators School Manager
- Order Administrator
- Order Takers Supervisor
- Passenger Service Supervisor
- Patient Care Coordinator
- Pay Station Department Manager
- Payroll Administrator
- Payroll Master
- Payroll Supervisor
- PBX Supervisor (Private Branch Exchange Supervisor)
- Personnel Clerks Supervisor
- Petroleum Inspector Supervisor
- Plant Manager
- Policy Change Clerks Supervisor
- Postal Supervisor
- Print Shop Chief Clerk
- Production Clerks Supervisor
- Production Control Supervisor
- Proof Machine Operator Supervisor
- Property Master
- Public Message Service Supervisor
- Public Service Director
- Purchasing and Claims Supervisor
- Purchasing Manager
- Rate Supervisor
- Real Estate Office Supervisor
- Records Supervisor
- Regulatory Administrator
- Reservation Supervisor
- Reservations Agent
- Reservations Manager
- Route Supervisor
- Sack Department Supervisor
- Safety Deposit Supervisor
- Sales Manager
- Schedule Supervisor
- Script Supervisor
- Secretary of Police
- Securities Vault Supervisor
- Service or Work Chief Dispatcher
- Shelving Supervisor
- Shipping and Receiving Supervisor
- Shipping Receiving Manager
- Shipping Supervisor
- Space Control Supervisor
- Staff Services Manager
- Statement Clerks Manager
- Statement Clerks Supervisor
- Station Agent
- Steno Pool Supervisor
- Stock Control Supervisor
- Stock Room Manager
- Stock Supervisor
- Stockroom Supervisor
- Storekeeper
- Stores Supervisor
- Supervisory Clerk
- Survey Workers Supervisor
- Switchboard Operator Supervisor
- Tabulating Supervisor
- Tariff Supervisor
- Team Leader
- Team Manager
- Technical Coordinator
- Technical Services Team Leader
- Telecommunicator Supervisor
- Telegraphic Typewriter Operators Supervisor
- Telephone Clerks Supervisor
- Telephone Information Supervisor
- Telephone Operators Supervisor
- Telephone Order Supervisor
- Telephone Solicitor Supervisor
- Teller Supervisor
- Tellers Supervisor
- Ticket Sales Supervisor
- Timekeeping Supervisor
- Toll Collector Supervisor
- Tool Crib Manager
- Tool Crib Supervisor
- Transcribing Operators Supervisor
- Travel Information Center Supervisor
- Trust Accounts Supervisor
- Typing Pool Supervisor
- Typing Section Chief
- Typists Supervisor
- Underwriting Clerks Supervisor
- Vault Cashier
- Want Ad Supervisor
- Ward Service Supervisor
- Warehouse Supervisor
- Warranty Administrator
- Warranty Manager
- Weigh Boss
- Word Processing Supervisor
- Workforce Services Supervisor
- Yard Supervisor
The data sources for the information displayed here include: O*NET™. (Using onet28)
First-Line Supervisors of Office and Administrative Support Workers
Related Schools
- American National University
- Bluefield University
- Bryant & Stratton College-Virginia Beach
- Centura College-Chesapeake
- Centura College-Newport News
- Centura College-Virginia Beach
- University of the Potomac-VA Campus
- University of Virginia-Main Campus
The data sources for the information displayed here include: O*NET™. (Using onet28)