Correspondence Clerks
Tasks Include:
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Maintain files and control records to show correspondence activities.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Route correspondence to other departments for reply.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
The data sources for the information displayed here include: O*NET™; US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Projections Quick View:
Virginia: -0.6%
National: -2.6%
Education
High School Diploma
Job Zone:
Two: Some Preparation Needed
Income Range:
Moderately High ($36,000 - $49,999)
Median Earnings:
National
$38,700.00
State
No Data
Regional
Correspondence Clerks
Description
Career Cluster: | Business, Management & Administration |
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
Education
Required Level of Education
- High School Diploma - or the equivalent (for example, GED) = 42.91%
- Associate's Degree (or other 2-year degree) = 28.07%
- Some College Courses = 17.41%
- Bachelor's Degree = 11.61%
Related Work Experience
- Over 2 years, up to and including 4 years = 34.74%
- Over 4 years, up to and including 6 years = 18.90%
- Over 6 months, up to and including 1 year = 16.87%
- Over 1 year, up to and including 2 years = 15.63%
- Over 10 years = 6.57%
- None = 5.15%
- Over 8 years, up to and including 10 years = 2.13%
On-Site or In-Plant Training
- Over 1 year, up to and including 2 years = 42%
- Over 1 month, up to and including 3 months = 32.78%
- None = 13.50%
- Up to and including 1 month = 8.70%
- Over 6 months, up to and including 1 year = 3.02%
On-the-Job Training
- Over 1 month, up to and including 3 months = 29.23%
- Over 1 year, up to and including 2 years = 28.50%
- Anything beyond short demonstration, up to and including 1 month = 13.51%
- Over 6 months, up to and including 1 year = 13.49%
- None or short demonstration = 6.57%
- Over 2 years, up to and including 4 years = 6.57%
- Over 3 months, up to and including 6 months = 2.13%
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
Tasks
Core Tasks Include:
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Maintain files and control records to show correspondence activities.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Route correspondence to other departments for reply.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
Supplemental Tasks Include:
- Present clear and concise explanations of governing rules and regulations.
- Type acknowledgment letters to persons sending correspondence.
- Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
- Complete form letters in response to requests or problems identified by correspondence.
- Ensure that money collected is properly recorded and secured.
- Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
- Compute costs of records furnished to requesters, and write letters to obtain payment.
- Prepare records for shipment by certified mail.
- Obtain written authorization to access required medical information.
- Confer with company personnel regarding feasibility of complying with writers' requests.
- Submit completed documents to typists for typing in final form, and instruct typists in matters, such as format, addresses, addressees, and the necessary number of copies.
- Process orders for goods requested in correspondence.
- Compile data pertinent to manufacture of special products for customers.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
Knowledge
% | Subject | Description |
---|---|---|
85.75 | Administrative | Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. |
73.75 | English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
69.25 | Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
65.75 | Economics and Accounting | Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data. |
61.75 | Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
59.25 | Computers and Electronics | Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
Skills
% | Subject | Description |
---|---|---|
75.00 | Writing | Communicating effectively in writing as appropriate for the needs of the audience. |
68.75 | Reading Comprehension | Understanding written sentences and paragraphs in work-related documents. |
68.75 | Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
62.50 | Speaking | Talking to others to convey information effectively. |
59.50 | Critical Thinking | Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. |
56.25 | Judgment and Decision Making | Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
53.00 | Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. |
50.00 | Service Orientation | Actively looking for ways to help people. |
50.00 | Time Management | Managing one's own time and the time of others. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
Abilities
% | Subject | Description |
---|---|---|
78.00 | Written Expression | The ability to communicate information and ideas in writing so others will understand. |
75.00 | Written Comprehension | The ability to read and understand information and ideas presented in writing. |
68.75 | Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
65.50 | Oral Expression | The ability to communicate information and ideas in speaking so others will understand. |
65.50 | Near Vision | The ability to see details at close range (within a few feet of the observer). |
59.50 | Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. |
59.50 | Speech Clarity | The ability to speak clearly so others can understand you. |
56.25 | Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. |
56.25 | Information Ordering | The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
53.00 | Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
53.00 | Speech Recognition | The ability to identify and understand the speech of another person. |
50.00 | Fluency of Ideas | The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
50.00 | Category Flexibility | The ability to generate or use different sets of rules for combining or grouping things in different ways. |
50.00 | Selective Attention | The ability to concentrate on a task over a period of time without being distracted. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
Work Activities
% | Subject | Description |
---|---|---|
88.00 | Working with Computers | Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
78.25 | Communicating with Supervisors, Peers, or Subordinates | Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
76.75 | Getting Information | Observing, receiving, and otherwise obtaining information from all relevant sources. |
75.00 | Performing Administrative Activities | Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
74.50 | Organizing, Planning, and Prioritizing Work | Developing specific goals and plans to prioritize, organize, and accomplish your work. |
74.50 | Documenting/Recording Information | Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
73.00 | Processing Information | Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
69.00 | Establishing and Maintaining Interpersonal Relationships | Developing constructive and cooperative working relationships with others, and maintaining them over time. |
68.75 | Communicating with People Outside the Organization | Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
65.75 | Making Decisions and Solving Problems | Analyzing information and evaluating results to choose the best solution and solve problems. |
63.50 | Identifying Objects, Actions, and Events | Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
57.50 | Updating and Using Relevant Knowledge | Keeping up-to-date technically and applying new knowledge to your job. |
56.75 | Analyzing Data or Information | Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
53.50 | Monitoring Processes, Materials, or Surroundings | Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
52.00 | Performing for or Working Directly with the Public | Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
Work Styles
% | Subject | Description |
---|---|---|
95.00 | Attention to Detail | Job requires being careful about detail and thorough in completing work tasks. |
90.00 | Integrity | Job requires being honest and ethical. |
89.00 | Dependability | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
79.50 | Initiative | Job requires a willingness to take on responsibilities and challenges. |
79.25 | Cooperation | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
77.25 | Independence | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
76.25 | Adaptability/Flexibility | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
73.25 | Stress Tolerance | Job requires accepting criticism and dealing calmly and effectively with high-stress situations. |
72.00 | Achievement/Effort | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
69.50 | Persistence | Job requires persistence in the face of obstacles. |
63.25 | Analytical Thinking | Job requires analyzing information and using logic to address work-related issues and problems. |
62.50 | Self-Control | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
61.75 | Concern for Others | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
58.25 | Leadership | Job requires a willingness to lead, take charge, and offer opinions and direction. |
50.50 | Innovation | Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
Work Values
% | Subject | Description |
---|---|---|
55.50 | Relationships | Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
50.00 | Support | Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. |
50.00 | Independence | Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
Work Context
% | Subject | Description |
---|---|---|
100.00 | Electronic Mail | How often do you use electronic mail in this job? |
95.80 | Contact With Others | How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
95.20 | Face-to-Face Discussions | How often do you have to have face-to-face discussions with individuals or teams in this job? |
94.80 | Telephone | How often do you have telephone conversations in this job? |
92.60 | Spend Time Sitting | How much does this job require sitting? |
92.00 | Importance of Repeating Same Tasks | How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? |
91.80 | Structured versus Unstructured Work | To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? |
90.40 | Importance of Being Exact or Accurate | How important is being very exact or highly accurate in performing this job? |
87.60 | Work With Work Group or Team | How important is it to work with others in a group or team in this job? |
86.00 | Indoors, Environmentally Controlled | How often does this job require working indoors in environmentally controlled conditions? |
83.20 | Freedom to Make Decisions | How much decision making freedom, without supervision, does the job offer? |
80.80 | Letters and Memos | How often does the job require written letters and memos? |
80.00 | Impact of Decisions on Co-workers or Company Results | What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? |
78.80 | Frequency of Decision Making | How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? |
76.60 | Time Pressure | How often does this job require the worker to meet strict deadlines? |
76.40 | Deal With External Customers | How important is it to work with external customers or the public in this job? |
72.40 | Spend Time Making Repetitive Motions | How much does this job require making repetitive motions? |
66.40 | Coordinate or Lead Others | How important is it to coordinate or lead others in accomplishing work activities in this job? |
65.80 | Sounds, Noise Levels Are Distracting or Uncomfortable | How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable? |
63.40 | Frequency of Conflict Situations | How often are there conflict situations the employee has to face in this job? |
63.00 | Responsibility for Outcomes and Results | How responsible is the worker for work outcomes and results of other workers? |
60.80 | Deal With Unpleasant or Angry People | How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? |
60.80 | Degree of Automation | How automated is the job? |
59.20 | Physical Proximity | To what extent does this job require the worker to perform job tasks in close physical proximity to other people? |
52.20 | Responsible for Others' Health and Safety | How much responsibility is there for the health and safety of others in this job? |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
Job Zone Two: Some Preparation Needed
- Overall Experience
- Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
- Job Training
- Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
- Examples
- These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
- Education
- These occupations usually require a high school diploma.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
Earnings Benefits*
Region | Entry Level | Median | Experienced |
---|---|---|---|
United States | $29,930.00 | $38,700.00 | $48,140.00 |
Virginia | No Data | No Data | No Data |
Region | Entry Level | Median | Experienced |
Alexandria/Arlington | No Data | No Data | No Data |
Bay Consortium | No Data | No Data | No Data |
Capital Region Workforce Partnership | $23,633.97 | $34,623.56 | $43,905.67 |
Central VA/Region2000 | No Data | No Data | No Data |
Crater Area | No Data | No Data | No Data |
Greater Peninsula | No Data | No Data | No Data |
Hampton Roads | No Data | No Data | No Data |
New River/Mt. Rogers | No Data | No Data | No Data |
Northern Virginia | $26,094.46 | $26,313.45 | $34,591.53 |
Piedmont Workforce | No Data | No Data | No Data |
Shenandoah Valley | No Data | No Data | No Data |
South Central | No Data | No Data | No Data |
Southwestern Virginia | No Data | No Data | No Data |
West Piedmont | No Data | No Data | No Data |
Western Virginia | No Data | No Data | No Data |
* Earnings Calculations:
Regional Earnings:
Entry = Annual mean of the lower 1/3 wage distribution;
Experienced = Annual mean of the upper 2/3 wage distribution.
National and State Earnings:
Entry = Annual 10th percentile wage;
Experienced = Annual 75th percentile wage.
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Correspondence Clerks
Employment Projections
Current | Projected | % Change | |
---|---|---|---|
United States | 7,800 | 7,600 | -2.6% |
Virginia | 174 | 173 | -0.6% |
Region | Current* | Projected | % Change |
Alexandria/Arlington | No Data | No Data | No Data |
Bay Consortium | No Data | No Data | No Data |
Capital Region Workforce Partnership | No Data | No Data | No Data |
Central VA/Region2000 | No Data | No Data | No Data |
Crater Area | No Data | No Data | No Data |
Greater Peninsula | No Data | No Data | No Data |
Hampton Roads | No Data | No Data | No Data |
New River/Mt. Rogers | No Data | No Data | No Data |
Northern Virginia | No Data | No Data | No Data |
Piedmont Workforce | No Data | No Data | No Data |
Shenandoah Valley | No Data | No Data | No Data |
South Central | No Data | No Data | No Data |
Southwestern Virginia | No Data | No Data | No Data |
West Piedmont | No Data | No Data | No Data |
Western Virginia | No Data | No Data | No Data |
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Correspondence Clerks
Related Occupations
Related Occupations
The related occupations here have similar general capabilities and interests; career explorers may also be interested in the related occupations:- Office Clerks, General
- File Clerks
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Executive Secretaries and Executive Administrative Assistants
- Legal Secretaries and Administrative Assistants
- Insurance Claims and Policy Processing Clerks
- Bookkeeping, Accounting, and Auditing Clerks
- Billing and Posting Clerks
- Credit Authorizers, Checkers, and Clerks
- Customer Service Representatives
- Court Reporters and Simultaneous Captioners
- Payroll and Timekeeping Clerks
- Court, Municipal, and License Clerks
- Interviewers, Except Eligibility and Loan
- Bill and Account Collectors
- Administrative Services Managers
- Eligibility Interviewers, Government Programs
- Receptionists and Information Clerks
- Statistical Assistants
- Document Management Specialists
Careers in Administrative Support Pathway:
- Bookkeeping, Accounting, and Auditing Clerks
- Communications Equipment Operators, All Other
- Computer Occupations, All Other
- Correspondence Clerks
- Customer Service Representatives
- Data Entry Keyers
- Executive Secretaries and Executive Administrative Assistants
- File Clerks
- First-Line Supervisors of Office and Administrative Support Workers
- Human Resources Assistants, Except Payroll and Timekeeping
- Information and Record Clerks, All Other
- Interviewers, Except Eligibility and Loan
- Library Assistants, Clerical
- Mail Clerks and Mail Machine Operators, Except Postal Service
- Meter Readers, Utilities
- New Accounts Clerks
- Office and Administrative Support Workers, All Other
- Office Clerks, General
- Office Machine Operators, Except Computer
- Order Clerks
- Patient Representatives
- Payroll and Timekeeping Clerks
- Postal Service Clerks
- Postal Service Mail Carriers
- Postal Service Mail Sorters, Processors, and Processing Machine Operators
- Procurement Clerks
- Receptionists and Information Clerks
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Shipping, Receiving, and Inventory Clerks
- Stockers and Order Fillers
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- Telephone Operators
- Word Processors and Typists
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
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The data sources for the information displayed here include: New York State Department of Labor; New Jersey Department of Labor; California Occupational Information Coordinating Committee; CareerOneStop. (Using onet28)
Correspondence Clerks
Proficiency Ratings
These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
Titles
- Administrative Assistant
- Beneficiary Correspondent
- Chargeback Specialist
- Claims Correspondence Clerk
- Collection Correspondent
- Commercial Correspondent
- Correspondence Analyst
- Correspondence Clerk
- Correspondence Coordinator
- Correspondence Dictator
- Correspondence Renew Clerk
- Correspondence Representative
- Correspondence Review Clerk
- Correspondence Transcriber
- Correspondent
- Customer Service Correspondence Clerk
- Customer Service Representative
- Dispute Resolution Analyst
- Dispute Specialist
- Fan Mail Editor
- Medicare Correspondence Representative
- Office Correspondent
- Sales Correspondent
- Student Loan Correspondent
- Suggestion Clerk
The data sources for the information displayed here include: O*NET™. (Using onet28)
Correspondence Clerks
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- West Virginia Junior College-Charleston
- West Virginia Junior College-Morgantown
- Western Wyoming Community College
- Wichita State University-Campus of Applied Sciences and Technology
- William Rainey Harper College
- Williamsburg Technical College
- Yakima Valley College
- York Technical College
The data sources for the information displayed here include: O*NET™. (Using onet28)