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First-Line Supervisors of Personal Service Workers

Work Activities

%	Subject	Description
89.00	Making Decisions and Solving Problems	Analyzing information and evaluating results to choose the best solution and solve problems.
86.75	Getting Information	Observing, receiving, and otherwise obtaining information from all relevant sources.
86.75	Communicating with Supervisors, Peers, or Subordinates	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
83.00	Establishing and Maintaining Interpersonal Relationships	Developing constructive and cooperative working relationships with others, and maintaining them over time.
78.25	Organizing, Planning, and Prioritizing Work	Developing specific goals and plans to prioritize, organize, and accomplish your work.
77.25	Identifying Objects, Actions, and Events	Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
74.50	Evaluating Information to Determine Compliance with Standards	Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
70.50	Performing Administrative Activities	Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
67.00	Resolving Conflicts and Negotiating with Others	Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
66.50	Judging the Qualities of Objects, Services, or People	Assessing the value, importance, or quality of things or people.
65.00	Training and Teaching Others	Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
64.75	Thinking Creatively	Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
64.75	Performing for or Working Directly with the Public	Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
64.00	Processing Information	Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
64.00	Scheduling Work and Activities	Scheduling events, programs, and activities, as well as the work of others.
63.50	Coaching and Developing Others	Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
61.75	Working with Computers	Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
61.50	Assisting and Caring for Others	Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
61.00	Monitoring and Controlling Resources	Monitoring and controlling resources and overseeing the spending of money.
60.25	Communicating with People Outside the Organization	Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
57.50	Selling or Influencing Others	Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
57.25	Documenting/Recording Information	Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
57.00	Coordinating the Work and Activities of Others	Getting members of a group to work together to accomplish tasks.
57.00	Developing and Building Teams	Encouraging and building mutual trust, respect, and cooperation among team members.
56.75	Staffing Organizational Units	Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
56.25	Monitoring Processes, Materials, or Surroundings	Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
56.00	Updating and Using Relevant Knowledge	Keeping up-to-date technically and applying new knowledge to your job.
55.75	Guiding, Directing, and Motivating Subordinates	Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
53.75	Inspecting Equipment, Structures, or Materials	Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

The data sources for the information displayed here include: O*NET™. (Using onet28)