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Switchboard Operators, Including Answering Service

Work Activities

%	Subject	Description
87.00	Getting Information	Observing, receiving, and otherwise obtaining information from all relevant sources.
79.25	Identifying Objects, Actions, and Events	Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
76.00	Communicating with Supervisors, Peers, or Subordinates	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
74.00	Performing for or Working Directly with the Public	Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
69.75	Working with Computers	Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
67.50	Performing Administrative Activities	Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
61.00	Evaluating Information to Determine Compliance with Standards	Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
56.25	Processing Information	Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
56.25	Documenting/Recording Information	Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
53.50	Establishing and Maintaining Interpersonal Relationships	Developing constructive and cooperative working relationships with others, and maintaining them over time.
51.75	Updating and Using Relevant Knowledge	Keeping up-to-date technically and applying new knowledge to your job.

The data sources for the information displayed here include: O*NET™. (Using onet28)