Passenger Attendants
Tasks Include:
- Provide boarding assistance to elderly, sick, or injured people.
- Respond to passengers' questions, requests, or complaints.
- Determine or facilitate seating arrangements.
- Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
The data sources for the information displayed here include: O*NET™; US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Projections Quick View:
Virginia: +24.2%
National: +0.9%
Education
High School Diploma
Job Zone:
Two: Some Preparation Needed
Income Range:
Moderately High ($36,000 - $49,999)
Median Earnings:
National
$34,630.00
State
$28,190.00
Regional
Passenger Attendants
Description
Career Cluster: | Transportation, Distribution, & Logistics |
Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
Education
Required Level of Education
- High School Diploma - or the equivalent (for example, GED) = 82.22%
- Less than a High School Diploma = 15.77%
- Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production) = 2.02%
Related Work Experience
- None = 43.33%
- Over 1 year, up to and including 2 years = 21.28%
- Over 6 months, up to and including 1 year = 11.74%
- Over 1 month, up to and including 3 months = 11.44%
- Over 3 months, up to and including 6 months = 5.87%
- Up to and including 1 month = 4.25%
- Over 2 years, up to and including 4 years = 1.05%
- Over 8 years, up to and including 10 years = 1.05%
On-Site or In-Plant Training
- Up to and including 1 month = 47.22%
- None = 43.20%
- Over 1 month, up to and including 3 months = 8.53%
- Over 3 months, up to and including 6 months = 1.05%
On-the-Job Training
- Anything beyond short demonstration, up to and including 1 month = 49.10%
- Over 1 month, up to and including 3 months = 35.04%
- None or short demonstration = 15.86%
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
Tasks
Core Tasks Include:
- Provide boarding assistance to elderly, sick, or injured people.
- Respond to passengers' questions, requests, or complaints.
- Determine or facilitate seating arrangements.
- Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
Supplemental Tasks Include:
- Open and close doors for passengers.
- Explain and demonstrate safety procedures and safety equipment use.
- Perform equipment safety checks prior to departure.
- Signal transportation operators to stop or to proceed.
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
- Greet passengers boarding transportation equipment and announce routes and stops.
- Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
- Adjust window shades or seat cushions at the request of passengers.
- Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
Knowledge
% | Subject | Description |
---|---|---|
67.75 | Transportation | Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
63.00 | English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
55.75 | Public Safety and Security | Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
55.75 | Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
Skills
% | Subject | Description |
---|---|---|
72.00 | Service Orientation | Actively looking for ways to help people. |
68.75 | Active Listening | Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
68.75 | Speaking | Talking to others to convey information effectively. |
68.75 | Social Perceptiveness | Being aware of others' reactions and understanding why they react as they do. |
56.25 | Monitoring | Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
50.00 | Reading Comprehension | Understanding written sentences and paragraphs in work-related documents. |
50.00 | Coordination | Adjusting actions in relation to others' actions. |
50.00 | Persuasion | Persuading others to change their minds or behavior. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
Abilities
% | Subject | Description |
---|---|---|
68.75 | Oral Comprehension | The ability to listen to and understand information and ideas presented through spoken words and sentences. |
68.75 | Oral Expression | The ability to communicate information and ideas in speaking so others will understand. |
65.50 | Speech Recognition | The ability to identify and understand the speech of another person. |
65.50 | Speech Clarity | The ability to speak clearly so others can understand you. |
62.50 | Problem Sensitivity | The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. |
59.50 | Deductive Reasoning | The ability to apply general rules to specific problems to produce answers that make sense. |
50.00 | Written Comprehension | The ability to read and understand information and ideas presented in writing. |
50.00 | Inductive Reasoning | The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
50.00 | Selective Attention | The ability to concentrate on a task over a period of time without being distracted. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
Work Activities
% | Subject | Description |
---|---|---|
70.50 | Getting Information | Observing, receiving, and otherwise obtaining information from all relevant sources. |
70.25 | Establishing and Maintaining Interpersonal Relationships | Developing constructive and cooperative working relationships with others, and maintaining them over time. |
69.50 | Assisting and Caring for Others | Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
68.25 | Resolving Conflicts and Negotiating with Others | Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
59.00 | Communicating with Supervisors, Peers, or Subordinates | Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
55.75 | Identifying Objects, Actions, and Events | Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
52.50 | Making Decisions and Solving Problems | Analyzing information and evaluating results to choose the best solution and solve problems. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
Work Styles
% | Subject | Description |
---|---|---|
90.75 | Dependability | Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
90.00 | Self-Control | Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
89.75 | Stress Tolerance | Job requires accepting criticism and dealing calmly and effectively with high-stress situations. |
87.50 | Concern for Others | Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
86.75 | Integrity | Job requires being honest and ethical. |
86.50 | Cooperation | Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
84.50 | Attention to Detail | Job requires being careful about detail and thorough in completing work tasks. |
78.25 | Adaptability/Flexibility | Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
73.50 | Social Orientation | Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
71.00 | Initiative | Job requires a willingness to take on responsibilities and challenges. |
71.00 | Independence | Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
67.75 | Persistence | Job requires persistence in the face of obstacles. |
65.00 | Leadership | Job requires a willingness to lead, take charge, and offer opinions and direction. |
65.00 | Analytical Thinking | Job requires analyzing information and using logic to address work-related issues and problems. |
55.00 | Achievement/Effort | Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
Work Values
% | Subject | Description |
---|---|---|
61.17 | Relationships | Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
50.00 | Support | Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
Work Context
% | Subject | Description |
---|---|---|
94.00 | Physical Proximity | To what extent does this job require the worker to perform job tasks in close physical proximity to other people? |
82.80 | Contact With Others | How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
80.60 | Deal With Unpleasant or Angry People | How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? |
76.60 | Very Hot or Cold Temperatures | How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures? |
76.00 | Spend Time Sitting | How much does this job require sitting? |
74.00 | Frequency of Decision Making | How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? |
73.00 | Face-to-Face Discussions | How often do you have to have face-to-face discussions with individuals or teams in this job? |
72.20 | Exposed to Contaminants | How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)? |
68.80 | In an Enclosed Vehicle or Equipment | How often does this job require working in a closed vehicle or equipment (e.g., car)? |
68.40 | Importance of Being Exact or Accurate | How important is being very exact or highly accurate in performing this job? |
67.60 | Work With Work Group or Team | How important is it to work with others in a group or team in this job? |
64.80 | Responsible for Others' Health and Safety | How much responsibility is there for the health and safety of others in this job? |
64.60 | Deal With External Customers | How important is it to work with external customers or the public in this job? |
64.40 | Sounds, Noise Levels Are Distracting or Uncomfortable | How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable? |
63.40 | Outdoors, Exposed to Weather | How often does this job require working outdoors, exposed to all weather conditions? |
61.40 | Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | How much does this job require using your hands to handle, control, or feel objects, tools or controls? |
58.40 | Time Pressure | How often does this job require the worker to meet strict deadlines? |
57.40 | Impact of Decisions on Co-workers or Company Results | What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? |
56.80 | Freedom to Make Decisions | How much decision making freedom, without supervision, does the job offer? |
54.40 | Spend Time Making Repetitive Motions | How much does this job require making repetitive motions? |
51.60 | Deal With Physically Aggressive People | How frequently does this job require the worker to deal with physical aggression of violent individuals? |
50.80 | Frequency of Conflict Situations | How often are there conflict situations the employee has to face in this job? |
50.60 | Structured versus Unstructured Work | To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? |
50.40 | Spend Time Walking and Running | How much does this job require walking and running? |
50.20 | Spend Time Standing | How much does this job require standing? |
50.20 | Responsibility for Outcomes and Results | How responsible is the worker for work outcomes and results of other workers? |
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
Job Zone Two: Some Preparation Needed
- Overall Experience
- Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
- Job Training
- Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
- Examples
- These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
- Education
- These occupations usually require a high school diploma.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
Earnings Benefits*
Region | Entry Level | Median | Experienced |
---|---|---|---|
United States | $22,020.00 | $34,630.00 | $40,430.00 |
Virginia | $23,380.00 | $28,190.00 | $31,200.00 |
Region | Entry Level | Median | Experienced |
Alexandria/Arlington | No Data | No Data | No Data |
Bay Consortium | No Data | No Data | No Data |
Capital Region Workforce Partnership | No Data | No Data | No Data |
Central VA/Region2000 | No Data | No Data | No Data |
Crater Area | No Data | No Data | No Data |
Greater Peninsula | No Data | No Data | No Data |
Hampton Roads | No Data | No Data | No Data |
New River/Mt. Rogers | No Data | No Data | No Data |
Northern Virginia | No Data | No Data | No Data |
Piedmont Workforce | No Data | No Data | No Data |
Shenandoah Valley | No Data | No Data | No Data |
South Central | No Data | No Data | No Data |
Southwestern Virginia | No Data | No Data | No Data |
West Piedmont | No Data | No Data | No Data |
Western Virginia | $27,061.59 | $33,148.01 | $42,995.11 |
* Earnings Calculations:
Regional Earnings:
Entry = Annual mean of the lower 1/3 wage distribution;
Experienced = Annual mean of the upper 2/3 wage distribution.
National and State Earnings:
Entry = Annual 10th percentile wage;
Experienced = Annual 75th percentile wage.
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Passenger Attendants
Employment Projections
Current | Projected | % Change | |
---|---|---|---|
United States | 21,500 | 21,700 | +0.9% |
Virginia | 981 | 1,218 | +24.2% |
Region | Current* | Projected | % Change |
Alexandria/Arlington | No Data | No Data | No Data |
Bay Consortium | No Data | No Data | No Data |
Capital Region Workforce Partnership | No Data | No Data | No Data |
Central VA/Region2000 | No Data | No Data | No Data |
Crater Area | No Data | No Data | No Data |
Greater Peninsula | No Data | No Data | No Data |
Hampton Roads | No Data | No Data | No Data |
New River/Mt. Rogers | No Data | No Data | No Data |
Northern Virginia | No Data | No Data | No Data |
Piedmont Workforce | No Data | No Data | No Data |
Shenandoah Valley | No Data | No Data | No Data |
South Central | No Data | No Data | No Data |
Southwestern Virginia | No Data | No Data | No Data |
West Piedmont | No Data | No Data | No Data |
Western Virginia | No Data | No Data | No Data |
The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection. (Using onet28)
Passenger Attendants
Related Occupations
Related Occupations
The related occupations here have similar general capabilities and interests; career explorers may also be interested in the related occupations:- Flight Attendants
- Baggage Porters and Bellhops
- Reservation and Transportation Ticket Agents and Travel Clerks
- Bus Drivers, Transit and Intercity
- First-Line Supervisors of Passenger Attendants
- Locker Room, Coatroom, and Dressing Room Attendants
- Concierges
- Parking Attendants
- Shuttle Drivers and Chauffeurs
- Hotel, Motel, and Resort Desk Clerks
- Railroad Conductors and Yardmasters
- Aircraft Cargo Handling Supervisors
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Dispatchers, Except Police, Fire, and Ambulance
- Ushers, Lobby Attendants, and Ticket Takers
- Airfield Operations Specialists
- Subway and Streetcar Operators
- Counter and Rental Clerks
- Orderlies
- Food Servers, Nonrestaurant
Careers in Transportation Operations Pathway:
- Aircraft Cargo Handling Supervisors
- Aircraft Service Attendants
- Airline Pilots, Copilots, and Flight Engineers
- Ambulance Drivers and Attendants, Except Emergency Medical Technicians
- Bridge and Lock Tenders
- Bus Drivers, School
- Bus Drivers, Transit and Intercity
- Captains, Mates, and Pilots of Water Vessels
- Commercial Pilots
- Couriers and Messengers
- First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
- First-Line Supervisors of Material-Moving Machine and Vehicle Operators
- First-Line Supervisors of Passenger Attendants
- First-Line Supervisors of Transportation Workers, All Other
- Flight Attendants
- Gas Compressor and Gas Pumping Station Operators
- Heavy and Tractor-Trailer Truck Drivers
- Industrial Truck and Tractor Operators
- Laborers and Freight, Stock, and Material Movers, Hand
- Light Truck Drivers
- Loading and Moving Machine Operators, Underground Mining
- Locomotive Engineers
- Material Moving Workers, All Other
- Motor Vehicle Operators, All Other
- Motorboat Operators
- Packers and Packagers, Hand
- Passenger Attendants
- Pump Operators, Except Wellhead Pumpers
- Rail Transportation Workers, All Other
- Rail Yard Engineers, Dinkey Operators, and Hostlers
- Railroad Brake, Signal, and Switch Operators and Locomotive Firers
- Railroad Conductors and Yardmasters
- Recycling Coordinators
- Sailors and Marine Oilers
- Ship Engineers
- Shuttle Drivers and Chauffeurs
- Subway and Streetcar Operators
- Tank Car, Truck, and Ship Loaders
- Taxi Drivers
- Transportation Workers, All Other
- Wellhead Pumpers
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
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Overview
Occupations
The data sources for the information displayed here include: New York State Department of Labor; New Jersey Department of Labor; California Occupational Information Coordinating Committee; CareerOneStop. (Using onet28)
Passenger Attendants
Proficiency Ratings
These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
Titles
- Airline Lounge Receptionist
- Airport Attendant
- Bath Steward/Stewardess
- Bus Aide
- Bus Assistant
- Bus Attendant
- Bus Monitor
- Bus Operator
- Bus Steward
- Car Porter
- Chair Car Attendant
- Chair Lift Operator
- Club Car Attendant
- Collector
- Conductor
- Deckhand
- Dining Car Conductor
- Dining Car Hop
- Dining Car Steward
- Food Porter
- Ground Host/Hostess
- Host/Hostess
- Light Rail Controller
- Passenger Attendant
- Passenger Representative
- Passenger Service Representative
- Purser
- Railroad Dining Car Steward/Stewardess
- School Bus Aide
- School Bus Attendant
- School Bus Monitor
- Second Steward
- Ship Steward
- Sleeping Car Service Attendant
- Special Needs Bus Attendant
- Station Attendant
- Station Usher
- Steward/Stewardess
- Streetcar Conductor
- Subway Conductor
- Tavern Car Attendant
- Train Attendant
- Transit Service Manager
- Transportation Aide
- Transportation Attendant
- Traveling Passenger Agent
The data sources for the information displayed here include: O*NET™. (Using onet28)
Passenger Attendants
Related Schools
There are no Related Schools at this time.The data sources for the information displayed here include: O*NET™. (Using onet28)