Online Merchants
Tasks
Core Tasks Include:
- Upload digital media, such as photos, video, or scanned images to online storefront, auction sites, or other shopping Web sites.
- Order or purchase merchandise to maintain optimal inventory levels.
- Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns.
- Determine and set product prices.
- Disclose merchant information and terms and policies of transactions in online or offline materials.
- Deliver e-mail confirmation of completed transactions and shipment.
- Create, manage, or automate orders or invoices, using order management or invoicing software.
- Create or maintain database of customer accounts.
- Collaborate with search engine shopping specialists to place marketing content in desired online locations.
- Cancel orders based on customer requests or inventory or delivery problems.
- Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.
- Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
- Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.
- Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources.
- Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy.
- Determine location for product listings to maximize exposure to online traffic.
- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
- Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.
- Calculate purchase subtotals, taxes, and shipping costs for submission to customers.
- Receive and process payments from customers, using electronic transaction services.
- Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.
- Purchase new or used items from online or physical sources for resale via retail or auction Web site.
- Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.
- Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.
Supplemental Tasks Include:
- Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats.
- Integrate online retailing strategy with physical or catalogue retailing operations.
- Create or distribute offline promotional material, such as brochures, pamphlets, business cards, stationary, or signage.
- Transfer digital media, such as music, video, or software, to customers via the Internet.
- Select and purchase technical web services, such as web hosting services, online merchant accounts, shopping cart software, payment gateway software, or spyware.
- Investigate sources, such as auctions, estate sales, liquidators, wholesalers, or trade shows for new items, used items, or collectibles.
- Initiate online auctions through auction hosting sites or auction management software.
- Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, using parallel servers, hardware redundancy, fail-safe technology, information encryption, or firewalls.
- Devise, select, or purchase domain name and web address.
- Design customer interface of online storefront, using web programming or e-commerce software.
The data sources for the information displayed here include: O*NET™. (Using onet291)
