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Dispatchers, Except Police, Fire, and Ambulance

Work Activities

%	Subject	Description
92.00	Getting Information	Observing, receiving, and otherwise obtaining information from all relevant sources.
83.75	Identifying Objects, Actions, and Events	Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
78.00	Working with Computers	Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
73.00	Making Decisions and Solving Problems	Analyzing information and evaluating results to choose the best solution and solve problems.
72.25	Communicating with Supervisors, Peers, or Subordinates	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
71.25	Coordinating the Work and Activities of Others	Getting members of a group to work together to accomplish tasks.
70.00	Establishing and Maintaining Interpersonal Relationships	Developing constructive and cooperative working relationships with others, and maintaining them over time.
67.25	Monitoring Processes, Materials, or Surroundings	Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
66.75	Judging the Qualities of Objects, Services, or People	Assessing the value, importance, or quality of things or people.
66.50	Documenting/Recording Information	Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
66.00	Resolving Conflicts and Negotiating with Others	Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
62.00	Organizing, Planning, and Prioritizing Work	Developing specific goals and plans to prioritize, organize, and accomplish your work.
62.00	Performing for or Working Directly with the Public	Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
60.50	Communicating with People Outside the Organization	Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
60.50	Training and Teaching Others	Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
57.75	Updating and Using Relevant Knowledge	Keeping up-to-date technically and applying new knowledge to your job.
57.25	Scheduling Work and Activities	Scheduling events, programs, and activities, as well as the work of others.
57.00	Processing Information	Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
56.00	Analyzing Data or Information	Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
54.50	Evaluating Information to Determine Compliance with Standards	Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
53.25	Guiding, Directing, and Motivating Subordinates	Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
53.00	Developing Objectives and Strategies	Establishing long-range objectives and specifying the strategies and actions to achieve them.
52.25	Coaching and Developing Others	Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
50.75	Performing Administrative Activities	Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
50.00	Thinking Creatively	Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
49.50	Interpreting the Meaning of Information for Others	Translating or explaining what information means and how it can be used.

The data sources for the information displayed here include: O*NET™. (Using onet28)