Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Tasks
Core Tasks Include:
- Provide guests with menus.
- Greet guests and seat them at tables or in waiting areas.
- Receive and record patrons' dining reservations.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inform patrons of establishment specialties and features.
- Operate cash registers to accept payments for food and beverages.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
- Take and prepare to-go orders.
- Assist other restaurant workers by serving food and beverages, or by bussing tables.
Supplemental Tasks Include:
- Direct patrons to coatrooms and waiting areas, such as lounges.
- Prepare cash receipts after establishments close, and make bank deposits.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Prepare staff work schedules.
- Order or requisition supplies and equipment for tables and serving stations.
- Hire, train, and supervise food and beverage service staff.
- Plan parties or other special events and services.
- Confer with other staff to help plan establishments' menus.
- Perform marketing and advertising services.
The data sources for the information displayed here include: O*NET™. (Using onet28)
