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Hotel, Motel, and Resort Desk Clerks

Work Activities

%	Subject	Description
88.75	Working with Computers	Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
86.75	Getting Information	Observing, receiving, and otherwise obtaining information from all relevant sources.
85.25	Performing for or Working Directly with the Public	Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
82.25	Making Decisions and Solving Problems	Analyzing information and evaluating results to choose the best solution and solve problems.
81.00	Communicating with Supervisors, Peers, or Subordinates	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
77.00	Resolving Conflicts and Negotiating with Others	Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
73.50	Identifying Objects, Actions, and Events	Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
72.75	Establishing and Maintaining Interpersonal Relationships	Developing constructive and cooperative working relationships with others, and maintaining them over time.
68.75	Processing Information	Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
65.25	Updating and Using Relevant Knowledge	Keeping up-to-date technically and applying new knowledge to your job.
61.75	Documenting/Recording Information	Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
60.50	Performing Administrative Activities	Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
59.25	Organizing, Planning, and Prioritizing Work	Developing specific goals and plans to prioritize, organize, and accomplish your work.
57.75	Selling or Influencing Others	Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
57.50	Communicating with People Outside the Organization	Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
57.50	Coordinating the Work and Activities of Others	Getting members of a group to work together to accomplish tasks.
55.25	Analyzing Data or Information	Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
54.75	Training and Teaching Others	Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
54.50	Assisting and Caring for Others	Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
54.00	Monitoring Processes, Materials, or Surroundings	Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
53.25	Judging the Qualities of Objects, Services, or People	Assessing the value, importance, or quality of things or people.
52.75	Evaluating Information to Determine Compliance with Standards	Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
51.50	Coaching and Developing Others	Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
50.00	Developing and Building Teams	Encouraging and building mutual trust, respect, and cooperation among team members.

The data sources for the information displayed here include: O*NET™. (Using onet28)