Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Tasks

Core Tasks Include:

• Provide guests with menus.
• Greet guests and seat them at tables or in waiting areas.
• Receive and record patrons' dining reservations.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Inform patrons of establishment specialties and features.
• Operate cash registers to accept payments for food and beverages.
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Answer telephone calls and respond to inquiries or transfer calls.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
• Take and prepare to-go orders.
• Assist other restaurant workers by serving food and beverages, or by bussing tables.

Supplemental Tasks Include:

• Direct patrons to coatrooms and waiting areas, such as lounges.
• Prepare cash receipts after establishments close, and make bank deposits.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Order or requisition supplies and equipment for tables and serving stations.
• Hire, train, and supervise food and beverage service staff.
• Plan parties or other special events and services.
• Confer with other staff to help plan establishments' menus.
• Perform marketing and advertising services.

The data sources for the information displayed here include: O*NET™. (Using onet291)