Telephone Operators
Knowledge
| % | Subject | Description |
|---|---|---|
| 89.75 | Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 81.25 | English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 57.00 | Telecommunications | Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
| 52.00 | Communications and Media | Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
The data sources for the information displayed here include: O*NET™. (Using onet28)
