Customer Service Representatives
Tools and Technology
Tools Include:
- Autodialers (Autodialing systems)
- Automatic call distributor ACD (Automatic call distribution ACD system)
- Standalone telephone caller identification (Calling line identification equipment)
- Cash registers
- Desktop computers
- Standalone telephone caller identification (Dialed number identification systems DNIS)
- Global positioning system receivers (Global positioning system GPS devices)
- Special purpose telephones (Multi-line telephone systems)
- Music or message on hold player (On hold players)
- Personal digital assistant PDAs or organizers (Personal digital assistants PDA)
- Autodialers (Predictive dialers)
- Scanners
- Automated attendant systems (Voice broadcasting systems)
- Phone headsets (Wireless telephone headsets)
- Digital Telephones (Wireless telephone systems)
Technologies Include:
- Contact center software
- Avaya software
- Multi-channel contact center software
- Timpani Contact Center
- Timpani Email
- Customer relationship management CRM software
- Lynk Everest
- Austin Logistics CallSelect
- Austin Logistics CallTech
- Austin Logistics Valeo
- Avidian Technologies Prophet
- Customer account management software
- Customer complaint ticketing management software
- Customer relationship management CRM software
- Customer service and support software
- Hosted Support ezSupport Pro
- Parature eTicket
- Sales force automation software
- SSA Global software
- Telemation e-CRM
- Data base user interface and query software
- Customer service knowledge generation software
- Electronic mail software
- Astute Solutions PowerCenter
- Microsoft Outlook
- IBM Lotus Notes
- Enterprise resource planning ERP software
- Intuit QuickBooks Enterprise Solutions software
- Sage MAS 200
- Mobile messaging service software
- Unified messaging software
- Network conferencing software
- eStara Softphone
- Timpani Chat
- Parature eRealtime
- Active Data Online WebChat
- Office suite software
- Microsoft Office software
- Point of sale POS software
- Main Street Softworks Monetra
- Spreadsheet software
- Microsoft Excel
- Voice recognition software
- DSC Pacer Interactive Voice Response System
- Word processing software
- Microsoft Word
The data sources for the information displayed here include: O*NET™. (Using onet28)
